In some corners of banking, heightened customer experience is all talk. Together, artificial intelligence and machine learning add up to all action.
Shark Tank star and BAI Retail Delivery 2015 speaker Robert Herjavec says bankers need to embrace innovations in customer convenience and information security.
Global trends expert and upcoming BAI Retail Delivery 2015 speaker Andrew Zolli says financial services companies can thrive amid disruptive change if they adhere to their values and continually embrace small innovations.
Barbara Corcoran, star of ABC’s hit show Shark Tank and upcoming speaker at BAI Retail Delivery 2015, says new project advocates need to incorporate ‘entertainment value’ into their pitches for funding.
Measuring the success of a bank innovation program is best accomplished by focusing on inputs, outputs and processes.
Banks that are able to innovate on a continuous basis do so by building a culture that sparks and sustains innovation, say past winners of the BAI-Infosys Finacle Global Innovation Awards.
The chances for successful innovation initiatives increase if banks utilize organizational structures that facilitate efficient cooperation.
Both innovation and expense reduction will dominate the top 10 trends for retail banks in 2015.