The days of manual processes and customer guesswork are gone. Here’s how to offer superior service and meet consumer needs in a digital age.
Digital transformation is complex for any bank but the complexity can be reduced by focusing on incrementally connecting the customer experience across channels.
Bankers often are criticized for being digital dinosaurs, but there’s a valid reason for them not embracing disruptive change: customers don’t want it.
Banks wishing to sustain innovation need to adopt the ‘inside outside’ model of working through both internal processes and venture capital investments.
Community banks don’t usually have the resources to create innovation labs, but they can stay on the leading edge by understanding their own business model, leveraging outside help and following through on a well-defined plan.
Winners of the 2015 BAI-Infosys Finacle Global Banking Innovation Awards focused on improving the customer experience.
Fintech Forward panel at BAI Retail Delivery 2015 says banks need to collaborate with non-bank technology companies.
Shark Tank star and BAI Retail Delivery 2015 speaker Robert Herjavec says bankers need to embrace innovations in customer convenience and information security.