• Render Dahiya
    Render Dahiya Apr 10, 2017

    Outreach the breach: Three strategies card issuers can’t ignore in confronting data compromise

    Lower costs, higher flexibility and timely reissuance make for a smart plan in the face of identity theft and more.

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  • Outreach the breach: Three strategies card issuers can’t ignore in confronting data compromise

    Render Dahiya
    Render Dahiya Apr 10, 2017

    Lower costs, higher flexibility and timely reissuance make for a smart plan in the face of identity theft and more.

    Read More
  • Top 10 retail banking trends for 2017

    Jim Marous_resize
    Jim Marous Jan 2, 2017

    New research points the way forward in categories from customer experience to artificial intelligence.

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  • Time to change out legacy systems

    Murthy Veeraghanta_resized
    Murthy Veeraghanta Jul 19, 2016

    Banks can no longer afford to ignore the ‘elephant’ in their back offices: legacy systems that no longer meet today’s IT requirements.

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  • Information access for customer service

    Scott Cornell_resized
    Scott Cornell Jun 20, 2016

    Banks can improve their customer service by systematizing the aggregation and retrieval of information needed by both customers and frontline employees.

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  • Minimizing problems in legacy software

    David Mackay_resized
    David Mackay Jun 7, 2016

    To reduce the ‘technical debt’ accruing in their legacy systems, banks need to examine their procedures for software development and maintenance, as well as the problems specific to their legacy code.

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  • Managing exceptions more efficiently

    David Basri
    David Basri May 3, 2016

    While exceptions are inevitable in any workflow situation, bankers particularly must have the tools to manage them efficiently.

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  • Strategic vendor management now a necessity

    Terence Roche_resized
    Terence Roche Apr 5, 2016

    Banks face a competitive disadvantage if non-traditional innovators develop technology that creates a better customer experience that can’t be matched by their current vendors.

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