• Alan Brown
    Allan Brown Dec 12, 2019

    Open banking opens pathways to digital transformation

    The case for going all-in on a more open future for the financial services industry.

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  • Top 10 retail banking trends for 2017

    Jim Marous_resize
    Jim Marous Jan 2, 2017

    New research points the way forward in categories from customer experience to artificial intelligence.

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  • Time to change out legacy systems

    Murthy Veeraghanta_resized
    Murthy Veeraghanta Jul 19, 2016

    Banks can no longer afford to ignore the ‘elephant’ in their back offices: legacy systems that no longer meet today’s IT requirements.

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  • Information access for customer service

    Scott Cornell_resized
    Scott Cornell Jun 20, 2016

    Banks can improve their customer service by systematizing the aggregation and retrieval of information needed by both customers and frontline employees.

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  • Minimizing problems in legacy software

    David Mackay_resized
    David Mackay Jun 7, 2016

    To reduce the ‘technical debt’ accruing in their legacy systems, banks need to examine their procedures for software development and maintenance, as well as the problems specific to their legacy code.

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  • Managing exceptions more efficiently

    David Basri
    David Basri May 3, 2016

    While exceptions are inevitable in any workflow situation, bankers particularly must have the tools to manage them efficiently.

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  • Strategic vendor management now a necessity

    Terence Roche_resized
    Terence Roche Apr 5, 2016

    Banks face a competitive disadvantage if non-traditional innovators develop technology that creates a better customer experience that can’t be matched by their current vendors.

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  • Reducing bank courier expenses

    Shawn McCarthy Feb 17, 2016

    With the replacement of paper checks by electronic check processing, banks can now reduce the cost of courier services and regional processing centers.

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