• Dror Oren
    Dror Oren Jun 12, 2019

    No small talk: Why conversational AI is propelling bank channels

    Customers who seek better experiences will find them at institutions that turn virtual assistants into real problem solvers.

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  • It’s a wonderful bank: How complaint resolution, digital solutions drive consumer care and trust

    Anne Brennan
    Anne Brennan Apr 6, 2018

    For 1940s Hollywood, Jimmy Stewart’s George Bailey epitomized the benevolent banker. In 2018, inspired high-tech can help life imitate art.

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  • Before Amazon checks out banking, a reality check

    Patrick Sanders
    Patrick Sanders Apr 4, 2018

    Taking over financial services isn’t as easy as swallowing Whole Foods. The huge hurdles range from tight regulation to strict data security.

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  • Podcast: Building the best defense against crooks and hackers

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Apr 3, 2018

    David Bryan of IBM’s X-Force Red reveals how white hat hackers test (and often defeat) the cybersecurity measures businesses have in place, while offering practical advice for keeping bank data secure.

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  • First impressions account: How to create positive impression when signing up customers

    • Jim Sohigian
    • Chris Allen
    Apr 2, 2018

    Consumers used to smooth, speedy ecommerce have a harder time opening bank accounts. It’s time to change that.

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  • Podcast: How spirit and innovation make one bank so beloved

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Mar 20, 2018

    Before winning Most Innovative Finserv of the Year at the 2018 BAI Global Innovation Awards, USAA chief innovation officer Zachary Gipson sat down with BAI to shed some light around the organization's innovation philosophy and how it built a culture that promotes success.

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  • The new wealth of knowledge: Roboadvisors and the human touch

    Patrick Sanders
    Patrick Sanders Mar 16, 2018

    Financial institutions that struggled with the robo playbook of low fees and AI now use it to foster—yes—human customer relationships.

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  • A fintech trailblazer reflects on the true meaning of innovation

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Mar 14, 2018

    Sue Britton, the CEO and co-founder of one of Canada’s most dynamic fintech accelerators is a self-styled trailblazer.

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