• BAI Managing Editor Lou Carlozo
    Lou Carlozo Mar 20, 2018

    Podcast: How spirit and innovation make one bank so beloved

    Zachary Gipson, the Chief Innovation Officer from USAA takes us behind the scenes of his organization's innovation and culture success.

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  • What works—and what does not—when approaching digital marketing

    Jeanne Pinder_resized
    Jeanne Pinder Feb 16, 2018

    It’s not all about Facebook and ‘automagical’ ads. Experts pull back the curtain on smart targeting strategies.

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  • How to handle questions about cryptocurrency from your customers

    Patrick Sanders
    Patrick Sanders Feb 2, 2018

    Given their volatility and lack of central bank backing, bitcoin and other cryptocurrencies represent real danger for financial services clients.

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  • AI, as in actionable insights: The future of artificial intelligence in payments

    Fran Duggan
    Fran Duggan Feb 1, 2018

    Consumers are starting to chat up their devices. As the devices chat back, banks can join the conversation with improved, expanded service.

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  • Sign on the bottom line: How e-signatures keep bank branches relevant in the digital age

    Tommy Petrogiannis
    Tommy Petrogiannis Jan 24, 2018

    Branches can get current through specialized digital technology that cuts paperwork and boosts efficiency.

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  • Podcast: After two decades, internet banking continues to change

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 16, 2018

    Nicole Lorch, First Internet Bank’s executive vice president and chief operating officer, shares her perspective on where banks must focus in 2018 to remain viable in the digital realm.

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  • Blanket security: How AI is remaking risk management

    Karl Dahlgren
    Karl Dahlgren Jan 5, 2018

    Whether by ignorance, uncertainty or even fear, some banks are late to AI. Here’s what they stand to gain by getting on board—now.

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  • Why artificial intelligence is BAI’s 2018 Trend of the Year

    Debbie Bianucci
    Debbie Bianucci Jan 4, 2018

    In 2017, AI inspired celebration and caution. Here’s why 2018 promises to move the banking industry from state of confusion to state of the art.

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