• George Noga
    George Noga Dec 5, 2019

    How customer-facing AI can supercharge engagement

    Pair an analytical mind-set with a focus on relationships to win big with your customers.

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  • How one bank championed community resurgence

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jul 9, 2019

    Chris McComish, chief banking officer, consumer and wealth management, at Chemical Bank, discusses Detroit's powerful comeback and the role his bank has played in relationship-driven growth and prosperity.

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  • How cyberthieves found blockchain’s weak link

    Howard Altman_resized
    Howard Altman Jul 3, 2019

    Perhaps goaded on by high-tech boasting, hackers cracked the mighty fortress known as blockchain. What will they target next?

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  • Fintech friendship: How banks can make peace and profits with financial technology companies

    Rui Nunes
    Rui Nunes Jul 2, 2019

    Tech has changed how consumers act and what they expect. Banks can learn from the digital giants that already delight them.

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  • The ins and outs of winning at innovation

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jul 1, 2019

    BAI Global Innovation Awards judge Amy Radin shares proven innovation strategies from her new book, "The Change Maker's Playbook."

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  • Ten robotic process automation strategies for retail bank success

    Scott Gregory
    Scott Gregory Jun 20, 2019

    Robotic process automation isn’t always easy to adopt. But done right, it means more competitive clout than ever before.

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  • No small talk: Why conversational AI is propelling bank channels

    Dror Oren
    Dror Oren Jun 12, 2019

    Customers who seek better experiences will find them at institutions that turn virtual assistants into real problem solvers.

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  • Five ways to fight cybercrime and secure customer trust

    Rachael Schwartz
    Rachael Schwartz Jun 6, 2019

    Improved IT policies can head off breaches and protect your institution from widespread harm. Here’s how.

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