• Ed Lawler headshot
    Edmund Lawler Sep 18, 2017

    The super-regional sweet spot: Where touch meets tech

    Opportunities for these banks abound, and the playbook embraces elements from FinTech teamwork to solid customer engagement.

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  • Betting on the bot: How chatbots will change the face of banking in 2017

    Lauri Giesen
    Lauri Giesen Jan 4, 2017

    Following consumer affection for chatbots, some banks will use them to help customers monitor finances. But how—and are they secure?

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  • Top 10 retail banking trends for 2017

    Jim Marous_resize
    Jim Marous Jan 2, 2017

    New research points the way forward in categories from customer experience to artificial intelligence.

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  • Way to grow: How Senior Solution seized FinTech’s potential

    Nuno Fernandes_resized
    Nuno Fernandes Dec 20, 2016

    The Brazilian company’s success offers four lessons for banking industry startups hoping to scale.

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  • For bankers enduring work week wear and tear, wearables to the rescue

    Katie Kuehner-Hebert
    Katie Kuehner-Hebert Dec 9, 2016

    Trials are showing how a clever app- wristband mix can bust stress before it breaks employees all the way up to the C-suite.

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  • The future of financial services: Digital, personalized, customer-centric

    Larry Augustin_resized
    Larry Augustin Dec 7, 2016

    Yes, technology can advance customer service. But it needs to support a commitment to serve customers through every step of their banking journey.

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  • E-signs of the times: How e-signatures, e-notarization confound mortgage lending

    Jeanne Pinder_resized
    Jeanne Pinder Dec 2, 2016

    Even for online lenders, it’s impossible to pin down a universal legal standard, let alone uniform procedures.

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  • Ahead in the cloud: How managed services help small banks deliver big time

    Jeff Kaplan_resized
    Jeff Kaplan Dec 1, 2016

    Public cloud advantages have come to managed private cloud environments, which amounts to a win for small to mid-sized financial institutions.

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