The emerging practice of social selling calls for new sales processes, controls and governance models.
Digital technology has propelled innovative financial institutions to the next level of improving the customer experience, say judges in the 2016 BAI Global Banking Innovation Awards program.
Changing bank core systems can be a daunting challenge but careful planning and preparation can minimize the difficulties.
To deliver the high caliber digital banking experiences that customers expect, financial institutions need to make their websites easily viewable on any device.
The gathering and utilization of customer feedback can be enhanced by technologies such as robots, artificial intelligence and facial recognition.
Once technology policy is designed and implemented, bank CEOs need to mount their bully pulpit and make sure employees get with the program.
The race between traditional banks and their FinTech challengers ultimately pushes both sides to improve service to the consumer.