• Chris Ward
    Chris Ward Dec 20, 2018

    U.S. neo-banks: A digital revolution and its roadblocks

    Will we soon see the next wave of challengers disrupt the world’s biggest retail finance market? Or are the barriers to entry still too high?

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  • 10 steps to successful digital transformation

    Dave Kerstein_resized
    David Kerstein Jul 6, 2018

    In this rapidly changing environment, how should financial institutions develop their digital strategy? Here’s a 10-step roadmap for success.

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  • In the new world of ‘phygital’ insights, tech anticipates customer expectations

    Andrzej Szewczyk
    Andrzej Szewczyk Jun 25, 2018

    Banks that include a pair of 2017 BAI Global Innovation Awards standouts are leveraging strategies that blend the physical and digital customer experiences.

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  • Facebook’s foibles and lessons in payments trust

    George Warfel
    George Warfel Jun 22, 2018

    Social media’s dark side emerged in the Cambridge Analytica scandal. It’s a teachable, encouraging moment for banks that put trust first.

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  • Some banks fear Amazon—but here’s what Amazon fears

    Lee Wetherington
    Lee Wetherington Jun 21, 2018

    Chinese online merchants now integrate social media, ecommerce and finance. But all banks can get ready for the sea changes ahead.

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  • How AI will revolutionize the financial services workplace

    Marc West
    Marc West Jun 20, 2018

    For all the fears of robots replacing people, AI is ready to enhance job performance and boost satisfaction for workers and consumers.

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  • Should banks build or buy conversational AI?

    Dror Oren
    Dror Oren May 16, 2018

    The FinTech philosophy of conventional banks needs a fresh look in the era of the chatbot and virtual assistant.

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  • Why blockchain matters—and bitcoin doesn’t

    George Warfel
    George Warfel May 14, 2018

    Many assume the digital ledger exists to trade cryptocurrency. In truth, blockchain stands to change banking for good, with or without bitcoin.

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