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    Robb Gaynor Oct 15, 2018

    The new era of managing digital relationship engagement

    Despite big-bank clout, community banks and credit unions can leap frog ahead through digital employee engagement.

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  • In the new world of ‘phygital’ insights, tech anticipates customer expectations

    Andrzej Szewczyk
    Andrzej Szewczyk Jun 25, 2018

    Banks that include a pair of 2017 BAI Global Innovation Awards standouts are leveraging strategies that blend the physical and digital customer experiences.

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  • Facebook’s foibles and lessons in payments trust

    George Warfel
    George Warfel Jun 22, 2018

    Social media’s dark side emerged in the Cambridge Analytica scandal. It’s a teachable, encouraging moment for banks that put trust first.

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  • Some banks fear Amazon—but here’s what Amazon fears

    Lee Wetherington
    Lee Wetherington Jun 21, 2018

    Chinese online merchants now integrate social media, ecommerce and finance. But all banks can get ready for the sea changes ahead.

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  • How AI will revolutionize the financial services workplace

    Marc West
    Marc West Jun 20, 2018

    For all the fears of robots replacing people, AI is ready to enhance job performance and boost satisfaction for workers and consumers.

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  • Should banks build or buy conversational AI?

    Dror Oren
    Dror Oren May 16, 2018

    The FinTech philosophy of conventional banks needs a fresh look in the era of the chatbot and virtual assistant.

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  • Why blockchain matters—and bitcoin doesn’t

    George Warfel
    George Warfel May 14, 2018

    Many assume the digital ledger exists to trade cryptocurrency. In truth, blockchain stands to change banking for good, with or without bitcoin.

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  • Putting your finger on it: Opportunities and obstacles in banking biometrics

    Geoff Williams
    Geoff Williams Apr 27, 2018

    Once disdained by consumers, the technology that scans thumbs, faces and voices is catching on. Yet for banks, it remains far from foolproof.

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