• Dror Oren
    Dror Oren Jun 12, 2019

    No small talk: Why conversational AI is propelling bank channels

    Customers who seek better experiences will find them at institutions that turn virtual assistants into real problem solvers.

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  • Five ways to foster sustainable banking-fintech partnerships

    Manish Vrishaketu
    Manish Vrishaketu Aug 27, 2018

    When you study the leaders and seek out scaling partnerships, you’re on your way to an unparalleled win-win.

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  • Answering fintech’s multiple-choice question: Build, buy or partner?

    Patrick Sanders
    Patrick Sanders Aug 10, 2018

    There’s no set response, as the best solution varies from bank to bank and hinges on factors far beyond high-tech nuts and bolts.

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  • 10 steps to successful digital transformation

    Dave Kerstein_resized
    David Kerstein Jul 6, 2018

    In this rapidly changing environment, how should financial institutions develop their digital strategy? Here’s a 10-step roadmap for success.

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  • In the new world of ‘phygital’ insights, tech anticipates customer expectations

    Andrzej Szewczyk
    Andrzej Szewczyk Jun 25, 2018

    Banks that include a pair of 2017 BAI Global Innovation Awards standouts are leveraging strategies that blend the physical and digital customer experiences.

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  • Facebook’s foibles and lessons in payments trust

    George Warfel
    George Warfel Jun 22, 2018

    Social media’s dark side emerged in the Cambridge Analytica scandal. It’s a teachable, encouraging moment for banks that put trust first.

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  • Some banks fear Amazon—but here’s what Amazon fears

    Lee Wetherington
    Lee Wetherington Jun 21, 2018

    Chinese online merchants now integrate social media, ecommerce and finance. But all banks can get ready for the sea changes ahead.

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  • How AI will revolutionize the financial services workplace

    Marc West
    Marc West Jun 20, 2018

    For all the fears of robots replacing people, AI is ready to enhance job performance and boost satisfaction for workers and consumers.

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