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Transform your customer and employee experience

Mar 15, 2021 / Customer Experience
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Learn how Bold360 can transform both your customer and employee experience. Bold360 gives you the ability to not just solve a single problem but solve a problem across your journey.

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At the center of everything is the core AI platform, Bold360. It has solutions that solve customer problems with AI self-service, as well as improve employee experience by increasing productivity with automation. But it doesn’t stop at AI – it also has integrations and APIs to marry Bold360 with the tools you’re using today. Regardless of deployment, Bold360 provides actionable insights to improve the overall experience of your customers and employees.

Bold360 helps acquire new customers, supports the customers you have through self-service and new channels, and empowers front-line employees by providing the information and tools they need to be successful on a daily basis.

How to prioritize member experience

Financial services companies have adapted to digital customer expectations and demands, while operating in an environment that is accelerating this transformation. While financial services companies have kept pace to date with engagement technologies like self-service and agent workspace, they face a new wave of technology innovation powered by AI on the horizon. Learn how firms can prioritize their limited resources to delight customers, empower agents and differentiate from competitors.

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