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Transforming customer experiences to be digital-first

Feb 28, 2022 / Customer Experience

Glia shows you how to offer seamless digital communication regardless of whether your customers engage via chat, SMS, voice, or video.

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Video banking: The next generation of digital customer success

Some might say video banking is already a “next-generation” technology, and in many ways it is. But even though using video to provide face-to-face communication with remote experts is a welcome addition to online banking, most deployments to date add little more than a trust element. There is still much room to further improve the customer experience as it relates to video and digital banking, as demonstrated in this paper.

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