• Lauri Giesen
    Lauri Giesen May 27, 2020

    Omnichannel customer service evolves

    Some forward-looking financial institutions are making it happen faster than others.

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  • Some banks fear Amazon—but here’s what Amazon fears

    Lee Wetherington
    Lee Wetherington Jun 21, 2018

    Chinese online merchants now integrate social media, ecommerce and finance. But all banks can get ready for the sea changes ahead.

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  • How AI will revolutionize the financial services workplace

    Marc West
    Marc West Jun 20, 2018

    For all the fears of robots replacing people, AI is ready to enhance job performance and boost satisfaction for workers and consumers.

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  • How to serve today’s homebuyers by the savvy use of technology

    D. Steven Boland
    D. Steve Boland Jun 7, 2018

    Ease of use is part of a larger picture that runs the gamut from key human touchpoints to cutting back cumbersome paperwork.

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  • Podcast: Giving struggling consumers a second look

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 5, 2018

    Luvleen Sidhu co-founder, president and chief strategy officer of BankMobile, discusses breakthrough practices that can help make a difference.

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  • Turning affordable cities into fintech opportunities

    Nigel Wilson
    Nigel Wilson Jun 4, 2018

    Following England’s lead, banks and fintechs have the chance to turn second-tier U.S. cities into first-rate startup hubs.

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