• Lauri Giesen
    Lauri Giesen May 27, 2020

    Omnichannel customer service evolves

    Some forward-looking financial institutions are making it happen faster than others.

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  • How modernizing legacy technology wins the digital customer

    Alfredo Alvarez
    Alfredo Alvarez Aug 22, 2018

    Obsolete legacy systems limit what banks can do in an age of disruption. More than ever, the drive to modernize is crucial.

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  • How banks and fintechs can converge in a new season of open banking

    Nigel Wilson
    Nigel Wilson Aug 20, 2018

    Open banking’s success in the U.K. presents a tangible, teachable moment of truth for U.S. institutions willing to move ahead.

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  • Answering fintech’s multiple-choice question: Build, buy or partner?

    Patrick Sanders
    Patrick Sanders Aug 10, 2018

    There’s no set response, as the best solution varies from bank to bank and hinges on factors far beyond high-tech nuts and bolts.

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  • Robots to the rescue: How robotic process automation enables bank recovery planning

    • Subramanian Venkataraman
    • Sasidharan Chandran
    Jul 27, 2018

    Within a regulatory framework, intelligent robotic systems can become part of a bank’s recovery arsenal.

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  • The ultimate cryptocurrency exchange: volatility for respectability

    Howard Altman_resized
    Howard Altman Jul 25, 2018

    Is a stable, centralized cryptocurrency the ultimate impossibility? Enter three Ivy League dreamers ready to tilt at this digital-age windmill.

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