• Lauri Giesen
    Lauri Giesen May 27, 2020

    Omnichannel customer service evolves

    Some forward-looking financial institutions are making it happen faster than others.

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  • Podcast: New ways to weigh credit worthiness for consumers

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jul 10, 2018

    Poulomi Damany, vice president of data products for Credit Karma, discusses how banks can more effectively gauge the risk of lending to underserved consumers by using data beyond the FICO score.

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  • Detect, protect, perfect: Eight steps to supercharge your fraud detection techniques

    Michael Ames Jul 5, 2018

    When it comes to the fight against fast-moving digital crime, investigators are struggling to hold their own.The time has come to knit together strong detection and best business practices.

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  • Keeping customer data safe from abuse—and safe to use

    Lauri Giesen
    Lauri Giesen Jul 3, 2018

    The jump in breach headlines highlights the hazards banks face. But processed correctly and protected vigilantly, customer data benefits all.

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  • In the new world of ‘phygital’ insights, tech anticipates customer expectations

    Andrzej Szewczyk
    Andrzej Szewczyk Jun 25, 2018

    Banks that include a pair of 2017 BAI Global Innovation Awards standouts are leveraging strategies that blend the physical and digital customer experiences.

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  • Facebook’s foibles and lessons in payments trust

    George Warfel
    George Warfel Jun 22, 2018

    Social media’s dark side emerged in the Cambridge Analytica scandal. It’s a teachable, encouraging moment for banks that put trust first.

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