How AI is helping banks serve customers during COVID-19
Virtual assistants can capably provide answers on their own or they can whisper key points into the call agent’s ear.
No small talk: Why conversational AI is propelling bank channels
Banking expectations among consumers are changing—quickly. Siloed multichannel experiences, once perceived as powerful and innovative, have given way to deeply personalized omnichannel options. In retail, that happened some time ago as consumers moved from either-in-person-or-online shopping to another model: viewing merchandise in stores and purchasing (or returning) it online and vice versa. Moreover that applies today no Read More
Seizing change in seas of change: a 2019 compass for AI in banking
Tumultuous shifts in the financial services industry over the past decade have cast many banks adrift in stormy seas of change. As they’ve increasingly digitized to meet customer demands for new services beyond traditional offerings, they’ve simultaneously paddled to keep abreast of ever-stricter customer data protection measures. Both issues make the other more complex. Despite their heroic Read More
Banking’s tech versus touch challenge (and what to do about it)
Not a day goes by without someone predicting that in less than a decade, automation, bots and AI will replace 50 percent of all banking jobs. And when we consider that the World Bank estimates approximately 23 percent of global employment is in the banking industry, that adds up to a lot of jobs. Because the financial Read More
BAI Beacon 2018: Banking in action
To kick off 2018, BAI named artificial intelligence its Trend of the Year. Since then, we’ve seen an explosion in the talk surrounding AI to match the technological revolution taking place before us. And as we close in on BAI Beacon 2018, it’s a safe bet that AI will dominate many a conversation at the event. Discussion, Read More
Why high tech and human touch should go hand in glove
Here’s to the artificial intelligence-driven bots that comb troves of consumer data, analyze the information and then reliably predict what a customer needs. But that’s only half the story. It takes the softer, intuitive human touch to convert those machine-crafted insights into a seamless, personalized customer experience. It goes beyond the chatbot experience that some banks have Read More
AI, as in actionable insights: The future of artificial intelligence in payments
A new era in technology driven by the “Do it for Me” phenomenon is blossoming all around us—and “driven” can be taken literally, what with the advent of self-driving cars. Add to the list self-setting thermostats, self-driven vacuums, robo-investors, digital personal assistants: automation services powered by advances in machine learning, AI (artificial intelligence) and biometrics. Financial services Read More
Podcast: Artificial intelligence is the BAI trend of 2018
Whether it's through the use of chatbots and predictive analytics, or taking compliance and fraud fighting to the next level, artificial intelligence promises to change every aspect of banking like nothing else before it. Three members of BAI's leadership team--President and CEO Debbie Bianucci, Managing Director Karl Dahlgren and Chief Marketing Officer Holly Hughes--share their perspectives of Read More
Blanket security: How AI is remaking risk management
For almost a century, movies and literature have explored the possibility of technology beginning to think for itself—often with a dystopian spin. Consider that today, artificial intelligence is known far and wide as AI—which also happens to be the title of the 2001 Steven Spielberg drama (based on a 1969 short story) where indeed, machines inherit the Read More
Why artificial intelligence is BAI’s 2018 Trend of the Year
So much was made of artificial intelligence in 2017—yet so much puzzlement generated—that you could compare the resulting scenario to asking Siri for an analysis and getting one of two responses: “Here are some AI articles I found on the internet” or “I don’t quite understand what you said, Debbie.” But we don’t need Siri or Amazon’s Read More