The benefits and challenges of true personalization in a digital world.
Flow-of-funds analysis can provide a clearer picture of evolving customer behaviors
Community banks are increasingly embracing a growth-by-acquisition strategy, with technology playing a central role in making deals work.
Virtual assistants can capably provide answers on their own or they can whisper key points into the call agent’s ear.
Some forward-looking financial institutions are making it happen faster than others.
Core and other technology conversions have the reputation of being long and painful. A transition to a new service or tool is often a last resort, but implementing new technology is necessary to promote meaningful and innovative change within the organization. Whether a bank or credit union is looking to implement a new core, roll out mobile Read More
Partnerships between marketing, IT and analytics can help banks used customer information more effectively and competitively.
Cost-cutting measures will likely impact ability to efficiently gather deposits, so reducing deposit costs could make sense
Technology can help mitigate vulnerabilities created by reduced staffing and lobby closures.
The coronavirus has created a need for ways to work outside the branch setting that may endure even after the pandemic eases.