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Facing compliance unknowns with get-ready know-how

Ask any financial services leader who’s been a scout and they’ll tell you that “Be Prepared” is great advice for organizations as well as life itself. But how do financial services organizations prepare when the future is really unclear? The banking compliance world stands on the verge of what could be huge, unprecedented change. With a new president Read More

By |2020-05-27T17:59:45-05:00May 15th, 2017|Comments Off on Facing compliance unknowns with get-ready know-how

Lifting your compliance culture

It has always been a vital necessity for financial services companies to ensure that they are properly training their employees in matters of regulatory compliance. But, for too long, compliance issues and compliance training have been placed in separate silos, set apart from the real day-to-day work of the bank and even from its overall goals and Read More

By |2020-05-27T18:00:32-05:00June 29th, 2015|Comments Off on Lifting your compliance culture

Time Locking for Interruption Management

When you come across the words “bank efficiency,” more than likely “technology” and “consolidation” are in the vicinity. It’s almost an article of faith that those are the only two paths to bank efficiency: automation and consolidation. I’m all for technology innovation, but what happened to managerial innovation? Are managers to let technology usurp their search for Read More

By |2020-05-27T18:00:43-05:00May 9th, 2014|Comments Off on Time Locking for Interruption Management

Supercharge Your Onboarding Program

Ninety days – that’s the window of opportunity to cross-sell, upsell and optimize the lifetime value of a new retail banking customer, while their interest is at a peak. During this time, each customer interaction shapes the long-term relationship and ultimately the bank’s ability to retain each customer. To minimize characteristically high churn during the first year Read More

By |2020-05-27T18:01:11-05:00October 16th, 2012|Comments Off on Supercharge Your Onboarding Program

Managing Workforce Compliance Risk

Your company may not be fully complying with the wage and hour regulations of the U.S. Department of Labor (DOL) and you may not even know it. In recent years, the DOL has increased its enforcement of these regulations, which has left financial services companies subject to heightened financial and reputational risk. A particular challenge is properly Read More

By |2020-05-27T18:01:12-05:00August 15th, 2012|Comments Off on Managing Workforce Compliance Risk

Embedding Behavior for Improved Training

Before Captain Chesley B. “Sully” Sullenberger III taxied US Airways Flight 1549 to take-off on January 15, 2009, he and his co-pilot took out the pre-flight checklist for the Airbus A320 and went through it meticulously, calling out each step, confirming each item. They did it the same way they had done it hundreds of times before, Read More

By |2020-05-27T18:01:31-05:00July 8th, 2011|Comments Off on Embedding Behavior for Improved Training