Top 2019 podcasts: Mastering the digital-physical mix

Making consumer bank strategy stick ranks among the hottest topics in financial services today. But to get there, financial institutions must figure out how to balance a host of channels, from branches to call centers to mobile and its next wave. Ben Hopper of First Tennessee Bank shares his insights on achieving the optimal digital-physical combination to benefit customers and bolster banks in Read More

By |2020-05-27T18:16:28-05:00November 26th, 2019|Comments Off on Top 2019 podcasts: Mastering the digital-physical mix

Top 2019 podcasts: How one bank championed community resurgence

Not much thought is always given to exactly what puts the "community" in “community banking.” But the renaissance in arts, technology, culture and entrepreneurial spirit in Detroit goes hand in hand with financial services leadership. It also illustrates beautifully the role banks can play in shaping a modern urban comeback story. Chris McComish, chief banking officer, consumer and Read More

By |2020-05-27T18:16:28-05:00November 12th, 2019|Comments Off on Top 2019 podcasts: How one bank championed community resurgence

Podcast: Direct insights on direct banks

Who is using direct banks and why? How do their customers define convenience? BAI’s Jason Mencias and Mark Riddle share insights from the latest BAI Banking Outlook report on this week’s podcast. Subscribe to the BAI Banking Strategies podcast here: iTunes Stitcher Soundcloud Google Play You can also listen to the archive of the podcast on the Read More

By |2020-05-27T18:16:29-05:00October 29th, 2019|Comments Off on Podcast: Direct insights on direct banks

How to gain points by tackling small business pain points

Small businesses are a big deal to the people who own, operate and create them. But that doesn't mean they've had the easiest time working with banks and credit unions, who aren’t always able to cater to these clients every need. That is changing, though, as banks and credit unions reconsider the possibilities that come from fruitful Read More

By |2020-05-27T18:16:29-05:00October 22nd, 2019|Comments Off on How to gain points by tackling small business pain points

Innovation insights: A look at the 2019 BAI Global Innovation Awards winners

Over the last decade, financial services innovation has flourished not just in volume but also in variety. In areas such as societal impact, marketing and human capital, a few special institutions are changing how business gets done and progress made. Fresh off announcing this year's winners of the BAI Global Innovation Awards, BAI president and CEO Debbie Read More

By |2020-05-27T18:16:29-05:00October 15th, 2019|Comments Off on Innovation insights: A look at the 2019 BAI Global Innovation Awards winners

Digital transformation: The CFO as superhero

Digital transformation demands that the role of the CFO change to meet a very particular, poignant set of challenges. The question is: How? Enter the "superhero CFO," a gifted and proactive leader who can literally save the day  Whether that means breaking data out of silos or finding hidden efficiencies, the tasks of today's data-rich environment demand Read More

By |2020-05-28T15:17:54-05:00September 24th, 2019|Comments Off on Digital transformation: The CFO as superhero

Three pillars to build community banking success

Today's community banking environment demands an extra layer of hustle and decisive action to grow and compete. Fortunately, there's already a blueprint for success that leverages three factors: planning, marketing and talent management. To get the mix right, banks must forego the shortcuts and set their sights on creating lasting change. On this podcast, David Furnace, the Read More

By |2020-05-27T18:16:31-05:00September 17th, 2019|Comments Off on Three pillars to build community banking success

Where banking success meets behavioral finance

  With roots in business academia, behavior finance provides answers to explain the perplexing things all of us do as consumers. Why do we follow others in our spending decisions? Why are we motivated more by what we might lose than what we can gain? To explain, this week's podcast features Meg Goodman, operational leader for Jacobs Read More

By |2020-05-27T18:16:31-05:00September 10th, 2019|Comments Off on Where banking success meets behavioral finance

Banking’s best ways to fight digital-age fraud

  Fraud has moved far beyond the days of passing bad checks and rigging ledger books, both in its volume and sophistication. In the hands of determined hackers, high tech stoops to low levels that threaten everyone, financial institutions and customers alike. Yet banks can build robust defenses into the foundation of all they do and stay steps Read More

By |2020-05-27T18:16:31-05:00September 3rd, 2019|Comments Off on Banking’s best ways to fight digital-age fraud

Taking giant steps on the digital journey

Wouldn’t it be nice to program a bank’s digital journey into a computer? Aside from being impossible, the task of digital transformation becomes that much harder for those who run community and regional banks in competitive markets. But there are ways to win the game, which include smart alliances with fintechs. Christopher Maher, president and CEO of Read More

By |2020-05-27T18:16:32-05:00August 27th, 2019|Comments Off on Taking giant steps on the digital journey