BAI Retail Delivery

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Meeting the compliance challenge on the frontline

As regulatory pressures continue to mount, financial institutions are looking to their frontline staff to act effectively as their first line of defense when it comes to ensuring that the bank is acting in a compliant way with customers and discovering potential problems or bad actors in their own day-to-day operations.  That was one of the conclusions Read More

By |2020-05-27T18:00:14-05:00February 1st, 2016|Comments Off on Meeting the compliance challenge on the frontline

Global banking innovators improve the customer experience

The Bank of East Asia (BEA), based in Hong Kong, was recognized as the Most Innovative Bank of the Year at the 2015 BAI-Infosys Finacle Global Banking Innovation Awards on Oct. 13 at BAI Retail Delivery 2015 in Las Vegas. Fidor Bank AG of Germany, meanwhile, won for Most Disruptive Innovation in Banking and Albuquerque New Mexico-based Read More

By |2020-05-27T18:00:17-05:00October 14th, 2015|Comments Off on Global banking innovators improve the customer experience

FinTech companies endorse bank technology partnerships

“The whole value chain of banking is up for grabs,” said Manuel “Manolo” Sanchez, chairman and CEO of BBVA Compass, in response to a question about disruption challenges to the banking industry posed by financial technology (FinTech) startups. Citing payments as one area particularly ripe for disruption, Sanchez added, “Banks need to focus on partnerships or collaboration.” Read More

By |2020-05-27T18:00:17-05:00October 13th, 2015|Comments Off on FinTech companies endorse bank technology partnerships

Robert Herjavec of Shark Tank on funding innovation

As banks look ahead to 2016, they face a challenging environment of low interest rates continuing to suppress net interest margins and an increasing regulatory burden that raises compliance costs and restricts fee income. Even so, managers must still come to their boards with viable plans to move the organization forward. Serial entrepreneur Robert Herjavec can provide Read More

By |2020-05-27T18:00:17-05:00October 11th, 2015|Comments Off on Robert Herjavec of Shark Tank on funding innovation

Cam Marston on banking the Millennials

Bankers well understand the importance of the Millennials (born 1980 to 2000) to their future business. They are, after all, the next generation coming through the pipeline, following Generation X (1965-1979) and the Baby Boomers (1946-1964). Understanding how to relate to the Millennials, however, both as customers and as employees, has proven to be more difficult, given Read More

By |2020-05-27T18:00:18-05:00October 5th, 2015|Comments Off on Cam Marston on banking the Millennials

New and renew for continuous innovation

Even as banks across the globe accelerate their innovation in mobile, big data and social channels, they also face the need to renew the legacy system infrastructures that often prevent them from taking full advantage of these front-end improvements. “To continuously innovate on digital channels and customer touch points, one requires a robust back-end enterprise infrastructure,” says Read More

By |2020-05-27T18:00:18-05:00September 28th, 2015|Comments Off on New and renew for continuous innovation

Barbara Corcoran on funding innovation

Most bank executives, at some point in their career, need to go before their boss to pitch an idea for a new project and, presumably, ask for money to accomplish that objective. Sounds a bit like contestants on the ABC TV show Shark Tank, right? What better person, then, to advise bankers on making those pitches than Read More

By |2020-05-27T18:00:18-05:00September 8th, 2015|Comments Off on Barbara Corcoran on funding innovation

Bank innovation inspired globally

Innovation in financial services has become a worldwide phenomenon, as showcased in the annual BAI-Infosys Finacle Global Banking Innovation Awards. Having spent a good part of my career in designing new financial services and products, it has been a great privilege for me to serve as a judge on these awards for the last two years. You Read More

By |2020-05-27T18:00:35-05:00April 7th, 2015|Comments Off on Bank innovation inspired globally

Reimagine Business Strategy for a Digital World

Financial institutions are constantly challenged to remain relevant in a fast-paced digital world, differentiate themselves from the competition and develop new revenue streams. As if that isn’t challenging enough, today’s young professionals don’t have the loyalty to banks and businesses that their parents and grandparents did. This is not a bad thing. The needs and transient nature Read More

By |2020-05-27T18:00:39-05:00November 11th, 2014|Comments Off on Reimagine Business Strategy for a Digital World

New and Renew for Banking Innovation

What’s it going to take for retail banks to survive in this post-financial crisis, increasingly digital world? “The dual strategy of ‘New and Renew’ will be critical,” says Michael Reh, senior vice president and global head of Infosys Finacle. “Banks must look to infuse new life into existing lines of business, while innovating into new ones.” Innovation Read More

By |2020-05-27T18:00:39-05:00November 5th, 2014|Comments Off on New and Renew for Banking Innovation