Hiring Bankers Who Can Sell

With banks increasingly underscoring the importance of sales, more institutions are rethinking how they identify, attract, hire and retain the next generation of employees required to handle the expectations and needs of consumers, say panelists at the upcoming BAI Retail Delivery 2014. “Selling is all about persuading a customer to take the necessary actions to acquire a Read More

By |2020-05-27T18:00:39-05:00October 24th, 2014|Comments Off on Hiring Bankers Who Can Sell

Managing Through Changing Consumer Behavior

What do banking and golf have in common? Without torturing the analogy too much, we can cite one clear similarity: a struggle to win the allegiance of the younger generation. Just as banks ponder how to bring in the technology-savvy Millennials as customers, the golfing industry needs to attract young people who find little appeal in spending Read More

By |2020-05-27T18:00:39-05:00October 21st, 2014|Comments Off on Managing Through Changing Consumer Behavior

Reducing Distance between Bank and Customer

As one of the most prominent women executives in banking, Sallie L. Krawcheck has long been something of a pioneer. As chair of Ellevate, a global women’s professional network, her latest venture is to create the Pax Ellevate Global Woman’s Index Fund, focused on the top 400 companies in the world for advancing women, the first such Read More

By |2020-05-27T18:00:39-05:00October 10th, 2014|Comments Off on Reducing Distance between Bank and Customer

Getting Back to Banking’s Higher Purpose

What banker wouldn’t love to have the enthusiastic and friendly employees typically found at Whole Foods Market? Building such a committed service and sales culture can be done but it certainly doesn’t happen overnight, according to Whole Foods co-founder and co-CEO John Mackey. Specific steps described by Mackey in a recent interview with BAI Banking Strategies include Read More

By |2020-05-27T18:00:40-05:00October 3rd, 2014|Comments Off on Getting Back to Banking’s Higher Purpose

Going All In with Social Media Marketing

Go all in: that’s how bankers should manage their social media efforts, according to Gary Vaynerchuk, who knows something about using social media as a marketing tool. From 2006 to 2011, Vaynerchuk utilized his daily web TV show, Wine Library TV, to build the wine store he inherited from his father into a national business. And it Read More

By |2020-05-27T18:00:40-05:00September 26th, 2014|Comments Off on Going All In with Social Media Marketing

Innovations for Improving the Customer Experience

Innovation today means redefining traditional banking with products and services that improve the customer experience, whether it’s a mobile app that enables customers to better comprehend and manage their bills; a hands-free payment system utilizing Bluetooth; a personal finance manager that automatically tracks all transactions, spending and cash flow across customer accounts; or a voice biometrics system Read More

By |2020-05-27T18:00:40-05:00September 24th, 2014|Comments Off on Innovations for Improving the Customer Experience

Redesigning the Community Bank Branch

As an increasing number of consumers use digital channels to handle basic banking transactions, the look and feel of bank branches needs to change – for community banks as well as for larger institutions. “As we move from handling transactions to providing consultative services in the branches, the typical teller line with its barriers will have to Read More

By |2020-05-27T18:00:40-05:00September 23rd, 2014|Comments Off on Redesigning the Community Bank Branch

First Take on Apple Pay

The long awaited announcement of Apple Pay, on September 9, promises to scramble the existing payments system in the same way that Apple’s Macintosh, ipod, iphone and ipad products upended the computing, music and telecommunications industries. The full ramifications of these changes won’t be apparent for months, even years, as Apple’s strategic move into mobile payments incorporates Read More

By |2020-05-27T18:00:40-05:00September 16th, 2014|Comments Off on First Take on Apple Pay

Two Marketing Paths, Same Revenue Destination

Big banks, small banks. Occasionally the differences are glossed over. Small bank leaders may overestimate their ability to replicate a large bank technology play. Large bank leaders may underestimate how impersonal the bank might look to someone accustomed to a true community bank. But just as often, the differences are exaggerated, as in: It takes huge scale Read More

By |2020-05-27T18:01:00-05:00October 25th, 2013|Comments Off on Two Marketing Paths, Same Revenue Destination

‘Radical Collaboration’ for Product Innovation

When San Francisco-based Bank of the West recently looked into introducing a new mobile banking app, it adopted a project management method known as “radical collaboration,” which involves the participation of all relevant units across the company. In April, the bank became the first in North America to introduce a Quick Balance app for mobile banking that Read More

By |2020-05-27T18:01:01-05:00October 16th, 2013|Comments Off on ‘Radical Collaboration’ for Product Innovation