Outflanking fraud and fakers: How biometrics can safeguard online account opening

Thinking of opening a new bank account? If so, chances are the process will be online. The days of going in person to the branch with a handful of paper documents may be all but over. Yet the online experience may not be as fast as you expect—and unlikely to match the ease of interacting with online Read More

By |2020-05-27T18:16:32-05:00August 28th, 2019|Comments Off on Outflanking fraud and fakers: How biometrics can safeguard online account opening

When banks’ tech solutions serve employees as well as customers, everybody benefits

Financial institutions spend billions on technology, and for good reason: Through updating new systems and automating processes, banks provide their customers with an efficient, friendly user experience. But even as technology evolves, employees remain crucial to a customer’s overall bank experience—whether in a branch as tellers and loan officers or on the back end as customer support Read More

By |2020-05-27T18:16:32-05:00August 26th, 2019|Comments Off on When banks’ tech solutions serve employees as well as customers, everybody benefits

Outhacking hackers: As Iran ramps up cyberattacks, banks find new ways to fight back

As tensions continue to mount in the Persian Gulf, bank security officials in the U.S. and elsewhere are keeping a wary eye on Iran, which has waged a series of cyberattacks against American business interests. And if you think that has nothing to do with the small-town bank on the corner, guess again. “Community banks take this threat Read More

By |2020-05-27T18:16:32-05:00August 22nd, 2019|Comments Off on Outhacking hackers: As Iran ramps up cyberattacks, banks find new ways to fight back

When banks come clean: Five steps to create workspaces that sparkle and inspire

Every day, banks compete for customers’ business and trust. But in the marketplace, options are limited; low interest rates and high investment returns alone can no longer woo discerning customers. If that’s so, then what will? Consumers now hold financial institutions to lofty standards— including how they care for the planet and its people. Just this week, Read More

By |2020-05-27T18:16:32-05:00August 21st, 2019|Comments Off on When banks come clean: Five steps to create workspaces that sparkle and inspire

Life in the really fast lane: How banks can prepare for the 5G revolution

What an unfortunate name, that 5G. It sounds an awful lot like a ho-hum version of 4G-plus, much as new iPhone models improve in tiny increments these days. But as this new wireless technology commences its nationwide rollout, it will increase connectivity in ways financial services organizations can hardly imagine. And one you start to hear those Read More

By |2020-05-27T18:16:32-05:00August 15th, 2019|Comments Off on Life in the really fast lane: How banks can prepare for the 5G revolution

Boost your bottom line: The ROI of smart compliance training

For financial services organizations, compliance education is a necessary and regulatory requirement.  Due to the mandated nature of compliance training, many organizations often consider it a burden and approach it with a “check-the-box” mentality that reinforces a perception held by some financial services leaders: that compliance training is a time-consuming process.  Consequently, financial services organizations focus on Read More

By |2020-05-27T17:58:12-05:00February 4th, 2019|Comments Off on Boost your bottom line: The ROI of smart compliance training

How Hurricane Harvey led to a banking brainstorm

USAA’s award-winning banking innovation flies above the rest—literally. The San Antonio, Texas-based financial institution is a co-winner for Innovation in Societal and Community Impact in this year’s BAI Global Innovation Awards, announced in a special webinar last week.  USAA took home honors for its Aerial Imagery Tool, which allows members to remotely search and view damage to Read More

By |2020-05-27T17:58:30-05:00August 31st, 2018|Comments Off on How Hurricane Harvey led to a banking brainstorm

The speakers speak out: Their picks for BAI Beacon 2018

Adapt. Grow. Thrive. Innovate. In the financial services sphere, action commandments like those get bandied about so much that no one would blame you if they populated the next version of “how many bankers does it take to screw in a lightbulb?” But why bother with the lightbulb jokes when you can experience enlightenment instead? True to Read More

By |2020-05-27T17:58:31-05:00August 13th, 2018|Comments Off on The speakers speak out: Their picks for BAI Beacon 2018

Innovation, the next generation

Innovation is a priority for most financial services companies and, more than ever before, innovation needs to be broadly defined. The reason is simple: Innovation isn’t limited to technology advancements or just fintech. Innovation is so much more than that and is driving major change in this industry.  An excellent piece in the Harvard Business Review by Read More

By |2020-05-27T17:58:33-05:00July 9th, 2018|Comments Off on Innovation, the next generation

For a former Amazon leader, data transparency in banking has clear advantages

The connections between Egyptian high priests, medieval bloodletters and 21st Century data scientists might seem extremely remote at best. But leave it to the former chief scientist at Amazon, Andreas Weigend, to make the connection. So hold on and follow Weigend’s compelling trip through financial time: “Who were the people who had wealth 3,000 years ago? It Read More

By |2020-05-27T17:58:36-05:00April 25th, 2018|Comments Off on For a former Amazon leader, data transparency in banking has clear advantages

What really counts: How observing bank branches optimizes staffing beyond the numbers

Banks—so much built around numerical precision—often hew to a business equation that looks like this:  X transactions = Y branch staff. Elementary algebra, right? Or is it really that simple? Before you answer, ask yourself three questions: Why are some branches with the same transaction levels overwhelmed—while others appear to have idle time? Are there opportunities to Read More

By |2020-05-27T17:58:38-05:00March 9th, 2018|Comments Off on What really counts: How observing bank branches optimizes staffing beyond the numbers

Payoffs: The ups and downs of a payments early adopter

As financial services professionals, it’s easy—perhaps too easy—to segregate payment methods into their various categories: mobile, digital wallets, online bill pay and more. But as consumers, we know just how much these methods overlap and bleed into each other on a daily basis. After a week of tracking my own habits, I’ve reached this conclusion: Payments methods, Read More

By |2020-05-27T17:59:42-05:00June 29th, 2017|Comments Off on Payoffs: The ups and downs of a payments early adopter

Podcast: How banks build winning innovation teams

On this episode of the BAI Banking Strategies podcast, we talk with Bennett Bradley of BB&T about his bank's new in-house initiative to identify prime areas for innovation, and champion for various bank divisions while partnering with fintechs. Bradley discusses how the ultimate goal of his team is to "surprise and delight" customers.  From the podcast: Bennett's Read More

By |2020-05-27T17:59:44-05:00May 26th, 2017|Comments Off on Podcast: How banks build winning innovation teams

In the new recipe for helpful banking robots, Pepper provides the spice

Enlisting the real-life equivalent of C-3PO, with his true-to-human behavior and unfailingly polite banter, may still be some years away for the world's banks. But in the meantime, the Japanese retail and corporate banking company Mizuho Financial Group has enlisted an innovation as incredible as it is lovable: Pepper the robot. First introduced at Mizuho's flagship branch Read More

By |2020-05-27T17:59:50-05:00January 26th, 2017|Comments Off on In the new recipe for helpful banking robots, Pepper provides the spice

Create experiences, not messages

There’s something to be said for experiences. More resonant than messages, live, face-to-face experiences can help brands connect emotionally with their customers. While many new technology platforms such as apps attempt to replicate the live customer experience, nothing compares to touching and feeling the brand. In fact, over-reliance on technology can reinforce the perception that a bank’s Read More

By |2020-05-27T18:00:02-05:00December 16th, 2016|Comments Off on Create experiences, not messages

In the thick of trick or treat, five timely banking issues

Take a lesson from Linus of "Peanuts" fame: You can wait all you want for the proverbial Great Pumpkin to bring the candy and toys. But that ain’t happening. In fact, a good many banking pundits would forecast the diametrical opposite. To wit: The longer you sit still in that pumpkin patch for profits, the more likely Read More

By |2020-05-27T18:00:04-05:00October 28th, 2016|Comments Off on In the thick of trick or treat, five timely banking issues

How committing to content connects with customers

Why is it more essential than ever for banks to develop a content marketing program? There are a number of great reasons. First, it can showcase your strengths in thought leadership by revealing your expertise. Second, content marketing attracts organic search results and boosts traffic to your website, especially when you feature original, lively content.  And so Read More

By |2020-05-27T18:00:07-05:00August 29th, 2016|Comments Off on How committing to content connects with customers