What really counts: How observing bank branches optimizes staffing beyond the numbers

Banks—so much built around numerical precision—often hew to a business equation that looks like this:  X transactions = Y branch staff. Elementary algebra, right? Or is it really that simple? Before you answer, ask yourself three questions: Why are some branches with the same transaction levels overwhelmed—while others appear to have idle time? Are there opportunities to Read More

By |2020-05-27T17:58:38-05:00March 9th, 2018|Comments Off on What really counts: How observing bank branches optimizes staffing beyond the numbers

Payoffs: The ups and downs of a payments early adopter

As financial services professionals, it’s easy—perhaps too easy—to segregate payment methods into their various categories: mobile, digital wallets, online bill pay and more. But as consumers, we know just how much these methods overlap and bleed into each other on a daily basis. After a week of tracking my own habits, I’ve reached this conclusion: Payments methods, Read More

By |2020-05-27T17:59:42-05:00June 29th, 2017|Comments Off on Payoffs: The ups and downs of a payments early adopter

Podcast: How banks build winning innovation teams

On this episode of the BAI Banking Strategies podcast, we talk with Bennett Bradley of BB&T about his bank's new in-house initiative to identify prime areas for innovation, and champion for various bank divisions while partnering with fintechs. Bradley discusses how the ultimate goal of his team is to "surprise and delight" customers.  From the podcast: Bennett's Read More

By |2020-05-27T17:59:44-05:00May 26th, 2017|Comments Off on Podcast: How banks build winning innovation teams

In the new recipe for helpful banking robots, Pepper provides the spice

Enlisting the real-life equivalent of C-3PO, with his true-to-human behavior and unfailingly polite banter, may still be some years away for the world's banks. But in the meantime, the Japanese retail and corporate banking company Mizuho Financial Group has enlisted an innovation as incredible as it is lovable: Pepper the robot. First introduced at Mizuho's flagship branch Read More

By |2020-05-27T17:59:50-05:00January 26th, 2017|Comments Off on In the new recipe for helpful banking robots, Pepper provides the spice

Create experiences, not messages

There’s something to be said for experiences. More resonant than messages, live, face-to-face experiences can help brands connect emotionally with their customers. While many new technology platforms such as apps attempt to replicate the live customer experience, nothing compares to touching and feeling the brand. In fact, over-reliance on technology can reinforce the perception that a bank’s Read More

By |2020-05-27T18:00:02-05:00December 16th, 2016|Comments Off on Create experiences, not messages

In the thick of trick or treat, five timely banking issues

Take a lesson from Linus of "Peanuts" fame: You can wait all you want for the proverbial Great Pumpkin to bring the candy and toys. But that ain’t happening. In fact, a good many banking pundits would forecast the diametrical opposite. To wit: The longer you sit still in that pumpkin patch for profits, the more likely Read More

By |2020-05-27T18:00:04-05:00October 28th, 2016|Comments Off on In the thick of trick or treat, five timely banking issues

How committing to content connects with customers

Why is it more essential than ever for banks to develop a content marketing program? There are a number of great reasons. First, it can showcase your strengths in thought leadership by revealing your expertise. Second, content marketing attracts organic search results and boosts traffic to your website, especially when you feature original, lively content.  And so Read More

By |2020-05-27T18:00:07-05:00August 29th, 2016|Comments Off on How committing to content connects with customers