Biometrics

Life in the really fast lane: How banks can prepare for the 5G revolution

What an unfortunate name, that 5G. It sounds an awful lot like a ho-hum version of 4G-plus, much as new iPhone models improve in tiny increments these days. But as this new wireless technology commences its nationwide rollout, it will increase connectivity in ways financial services organizations can hardly imagine. And one you start to hear those Read More

By |2020-05-27T18:16:32-05:00August 15th, 2019|Comments Off on Life in the really fast lane: How banks can prepare for the 5G revolution

Please continue to hold on: Call centers struggle to fight the rise of cyber fraud

You know how you hate to dial into a bank contact center and navigate all those artificial intelligence prompts before talking to a human? Well, the bad guys know how much you hate it. Which is why they love it. Using customer aversion to their advantage, cyber crooks pilfer billions from the often lightly defended contact centers, Read More

By |2020-05-27T17:59:36-05:00October 17th, 2017|Comments Off on Please continue to hold on: Call centers struggle to fight the rise of cyber fraud

Three ways to improve customer feedback collection

Business leaders across the board recognize that gathering positive and negative feedback is the most effective means of molding a service around the real wishes and needs of consumers. Esteban Kolsky, the founder of ThinkJar, argues that 67% of customer churn is preventable if a problem is resolved at the first engagement. However, gathering the feedback to Read More

By |2020-05-27T18:00:09-05:00June 22nd, 2016|Comments Off on Three ways to improve customer feedback collection

Leveraging biometric authentication for ATMs

ATMs in the U.S. and other parts of the world have generally validated the identity of bank customers with something the user has (a card) and something the user knows (a PIN). This decades-old approach is increasingly vulnerable to fraud from a variety of methods. Worse, there are a growing set of digital credentials and identities being Read More

By |2020-05-27T18:00:09-05:00June 21st, 2016|Comments Off on Leveraging biometric authentication for ATMs

Fighting card fraud with voice biometrics

EMV verification, a global standard for credit and debit payment cards based on chip card technology, makes it difficult for fraudsters to make counterfeit credit cards. It also provides more security for consumers. Even so, there has been a five-fold increase in fraudulent card applications in the U.S. during the chip migration, according to our data.What is Read More

By |2020-05-27T18:00:09-05:00June 15th, 2016|Comments Off on Fighting card fraud with voice biometrics