branch

Podcast: The inside story of America’s first mobile-only bank

Considering that smartphone apps are just a dozen years old, the technology has exploded far beyond anything Steve Jobs might've imagined when he unveiled the first iPhone. Now in 2019, the reality of mobile-centric banking has arrived, with Varo Money already delighting customers to the tune of 13,000-plus five star reviews on the App Store and Google Read More

By |2020-05-27T17:58:09-05:00April 9th, 2019|Comments Off on Podcast: The inside story of America’s first mobile-only bank

Podcast: From compliance complexity to regtech reality

Compliance has always presented a set of thorny challenges for banks, and at this point there's no going back to simpler times. Enter "regtech," a subset of fintech that aims to handle how regulations are met and requirements satisfied. But there is more: So far as customers are concerned, regtech helps financial institutions to become more transparent Read More

By |2020-05-27T17:58:09-05:00April 2nd, 2019|Comments Off on Podcast: From compliance complexity to regtech reality

Branches at the crossroads: Distribution centers or centers of advice?

While consumers and small businesses consistently rate “local branch convenience” as a deciding factor in choosing their financial institutions, branch transactions are declining at an average rate of 7 percent per year—even higher in many urban areas. If transactions continue to drop and customers still want branches, then what does the “branch of the future” look like? Read More

By |2020-05-27T17:58:10-05:00March 29th, 2019|Comments Off on Branches at the crossroads: Distribution centers or centers of advice?

Podcast: How banks can supercharge their cybersecurity

While the fight for tighter cybersecurity keeps financial institutions scrambling, it means much more than keeping firewalls strong and hackers out. Miscues with data can destroy customer trust, while the demand for high-tech talent has banks competing not just with each other but every other business sector as well. Sundeep Nehra of EY's financial services office practice Read More

By |2020-05-27T17:58:10-05:00March 26th, 2019|Comments Off on Podcast: How banks can supercharge their cybersecurity

Podcast: Smart ways to address new consumer habits with innovative tech

Creating organic growth boils down to a seeming paradox: developing intelligent digital tech that meets customers where they live. BAI Global Innovation Awards judge Alex Sion of Citi's D10X program explains how financial institutions can apply the latest technology to rapid changes in family life and consumer behavioral patterns.Nominations are now open for the 2019 BAI Global Read More

By |2020-05-27T17:58:10-05:00March 19th, 2019|Comments Off on Podcast: Smart ways to address new consumer habits with innovative tech

Cutting the branches: The case for letting go of physical locations

Retail banking faces steep declines in branch visits. In fact, 1,700 branches closed shop in the 12 months ending in 2017: the biggest drop on record, according to a Wall Street Journal analysis of federal data. For more customers, particularly younger adults, branches no longer drive the choice of bank. Financial services organizations sense this, as a Read More

By |2020-05-27T17:58:10-05:00March 14th, 2019|Comments Off on Cutting the branches: The case for letting go of physical locations

Podcast: Mastering the digital-physical mix

Making consumer bank strategy stick ranks among the hottest topics in financial services today. But to get there, financial institutions must figure out how to balance a host of channels, from branches to call centers to mobile and its next wave. Ben Hopper of First Tennessee Bank shares his insights on achieving the optimal digital-physical combination to benefit customers Read More

By |2020-05-27T17:58:10-05:00March 12th, 2019|Comments Off on Podcast: Mastering the digital-physical mix

The branch acquisition quandary: cherry picking profits versus the pits

As banks consolidate further, financial institutions have a chance to cherry pick good branch sites cast off by competitive mergers. The most dramatic example: the recently announced mega merger of BB&T and SunTrust. BB&T expects to divest $1.35 billion in deposits and close most of the 740 branches within two miles of each other.    On the Read More

By |2020-05-27T17:58:11-05:00March 1st, 2019|Comments Off on The branch acquisition quandary: cherry picking profits versus the pits

Podcast: An insider’s guide to risk and data management

In an age when so much stress is placed on customer experience, financial institutions need to keep an eye on the safeguards that guarantee success. Terry Ammons, partner at PKM, explains how savvy banks can take security measures to the next level. Listen weekly on BAI Banking Strategies or subscribe to the podcast via:  iTunes Stitcher Soundcloud Google Play You can listen Read More

By |2020-05-27T17:58:12-05:00January 29th, 2019|Comments Off on Podcast: An insider’s guide to risk and data management

Podcast: Getting to the bottom of great customer experience in 2019

For all the noise surrounding customer experience, dialing in to the best practices and effective strategies is another story. Kerim Tumay, vice president of marketing for Kiran Analytics (a Verint company), explains how outstanding in-person interactions can drive an overall customer experience that ensures loyalty and gives banks an edge in the marketplace. For more insights from Read More

By |2020-05-27T17:58:12-05:00January 22nd, 2019|Comments Off on Podcast: Getting to the bottom of great customer experience in 2019