Podcast: The inside story of America’s first mobile-only bank

Considering that smartphone apps are just a dozen years old, the technology has exploded far beyond anything Steve Jobs might've imagined when he unveiled the first iPhone. Now in 2019, the reality of mobile-centric banking has arrived, with Varo Money already delighting customers to the tune of 13,000-plus five star reviews on the App Store and Google Read More

By |2020-05-27T17:58:09-05:00April 9th, 2019|Comments Off on Podcast: The inside story of America’s first mobile-only bank

Podcast: From compliance complexity to regtech reality

Compliance has always presented a set of thorny challenges for banks, and at this point there's no going back to simpler times. Enter "regtech," a subset of fintech that aims to handle how regulations are met and requirements satisfied. But there is more: So far as customers are concerned, regtech helps financial institutions to become more transparent Read More

By |2020-05-27T17:58:09-05:00April 2nd, 2019|Comments Off on Podcast: From compliance complexity to regtech reality

Branches at the crossroads: Distribution centers or centers of advice?

While consumers and small businesses consistently rate “local branch convenience” as a deciding factor in choosing their financial institutions, branch transactions are declining at an average rate of 7 percent per year—even higher in many urban areas. If transactions continue to drop and customers still want branches, then what does the “branch of the future” look like? Read More

By |2020-05-27T17:58:10-05:00March 29th, 2019|Comments Off on Branches at the crossroads: Distribution centers or centers of advice?

Podcast: How banks can supercharge their cybersecurity

While the fight for tighter cybersecurity keeps financial institutions scrambling, it means much more than keeping firewalls strong and hackers out. Miscues with data can destroy customer trust, while the demand for high-tech talent has banks competing not just with each other but every other business sector as well. Sundeep Nehra of EY's financial services office practice Read More

By |2020-05-27T17:58:10-05:00March 26th, 2019|Comments Off on Podcast: How banks can supercharge their cybersecurity

Podcast: Smart ways to address new consumer habits with innovative tech

Creating organic growth boils down to a seeming paradox: developing intelligent digital tech that meets customers where they live. BAI Global Innovation Awards judge Alex Sion of Citi's D10X program explains how financial institutions can apply the latest technology to rapid changes in family life and consumer behavioral patterns.Nominations are now open for the 2019 BAI Global Read More

By |2020-05-27T17:58:10-05:00March 19th, 2019|Comments Off on Podcast: Smart ways to address new consumer habits with innovative tech

Cutting the branches: The case for letting go of physical locations

Retail banking faces steep declines in branch visits. In fact, 1,700 branches closed shop in the 12 months ending in 2017: the biggest drop on record, according to a Wall Street Journal analysis of federal data. For more customers, particularly younger adults, branches no longer drive the choice of bank. Financial services organizations sense this, as a Read More

By |2020-05-27T17:58:10-05:00March 14th, 2019|Comments Off on Cutting the branches: The case for letting go of physical locations

Podcast: Mastering the digital-physical mix

Making consumer bank strategy stick ranks among the hottest topics in financial services today. But to get there, financial institutions must figure out how to balance a host of channels, from branches to call centers to mobile and its next wave. Ben Hopper of First Tennessee Bank shares his insights on achieving the optimal digital-physical combination to benefit customers Read More

By |2020-05-27T17:58:10-05:00March 12th, 2019|Comments Off on Podcast: Mastering the digital-physical mix

The branch acquisition quandary: cherry picking profits versus the pits

As banks consolidate further, financial institutions have a chance to cherry pick good branch sites cast off by competitive mergers. The most dramatic example: the recently announced mega merger of BB&T and SunTrust. BB&T expects to divest $1.35 billion in deposits and close most of the 740 branches within two miles of each other.    On the Read More

By |2020-05-27T17:58:11-05:00March 1st, 2019|Comments Off on The branch acquisition quandary: cherry picking profits versus the pits

Podcast: An insider’s guide to risk and data management

In an age when so much stress is placed on customer experience, financial institutions need to keep an eye on the safeguards that guarantee success. Terry Ammons, partner at PKM, explains how savvy banks can take security measures to the next level. Listen weekly on BAI Banking Strategies or subscribe to the podcast via:  iTunes Stitcher Soundcloud Google Play You can listen Read More

By |2020-05-27T17:58:12-05:00January 29th, 2019|Comments Off on Podcast: An insider’s guide to risk and data management

Podcast: Getting to the bottom of great customer experience in 2019

For all the noise surrounding customer experience, dialing in to the best practices and effective strategies is another story. Kerim Tumay, vice president of marketing for Kiran Analytics (a Verint company), explains how outstanding in-person interactions can drive an overall customer experience that ensures loyalty and gives banks an edge in the marketplace. For more insights from Read More

By |2020-05-27T17:58:12-05:00January 22nd, 2019|Comments Off on Podcast: Getting to the bottom of great customer experience in 2019

Podcast: Realizing phenomenal potential of data in 2019

While financial institutions know data holds the key to success, many haven't figured out how to collect it or what exactly to do with it. Kunal Chopra, leader of Gradient Ascent's financial services practice, sheds light on how banks can move forward with data, artificial intelligence and more. For more in-depth insights from Kunal Chopra check out Read More

By |2020-05-27T17:58:13-05:00January 15th, 2019|Comments Off on Podcast: Realizing phenomenal potential of data in 2019

Podcast: The big branch trends for 2019

Are branches here to stay or going away? Is more high tech a good thing or an obstacle to human connection? The questions won't go away; smart answers are hard to find.  Enter David Kerstein, president of Peak Performance Consulting Group, who shares with us his equally nuanced and no-nonsense views on what’s ahead for branch banking. Read More

By |2020-05-27T17:58:13-05:00January 1st, 2019|Comments Off on Podcast: The big branch trends for 2019

A winning election: How to grow your bank branch in a landslide victory

As the old saying goes, “It’s all about being local”—whether in politics or community banking. I was reminded of this when my neighbor John ran for office in our little suburban Austin town of Dripping Springs, Texas. Our local justice of the peace retired and in Texas that’s the lowest level local judge. This set off a Read More

By |2020-05-27T17:58:14-05:00November 30th, 2018|Comments Off on A winning election: How to grow your bank branch in a landslide victory

Podcast: Prime payments insights from the Fed

The Faster Payments Task Force has worked tirelessly to lay the foundation for a U.S. system that promotes the quick, seamless movement of money. Now comes the challenging part: making it happen. Connie Theien, senior vice president, industry relations program, for the Federal Reserve System, brings listeners up to date and explains how private industry will play a Read More

By |2020-05-27T17:58:15-05:00November 13th, 2018|Comments Off on Podcast: Prime payments insights from the Fed

Podcast: Branches, digital channels and customer experience without equal

More than ever, banks need to combine the physical and the digital into an omnichannel experience that exemplifies customer experience at its finest. Consumers expect no less, so how can banks cross the finish line first? Tom McDermott, the co-founder and managing partner of Inver Consulting Group builds the case for and explained the steps to this Read More

By |2020-05-27T17:58:15-05:00November 6th, 2018|Comments Off on Podcast: Branches, digital channels and customer experience without equal

How cost shifting helps banks make the most of branches

Ultimately, every organization shares an identical purpose: to create operating leverage by growing revenue faster than expenses. Over time, organizations that focus on achieving this goal become more productive and efficient. Conversely, organizations that fail to recognize the importance of creating operating leverage become inefficient. Simply put, layering on additional expense over time without a corresponding lift Read More

By |2020-05-27T17:58:40-05:00February 7th, 2018|Comments Off on How cost shifting helps banks make the most of branches

How to build a better branch: One expert’s blueprint

Much press coverage has been devoted to the dominance of digital banking channels and how it almost renders the physical bank branch network obsolete. Yet 90 percent of millennials—the generation most associated with tech savvy and preference—choose a bank with location convenience in mind, and a majority of customers still visit a branch at least every six Read More

By |2020-05-27T17:58:41-05:00January 18th, 2018|Comments Off on How to build a better branch: One expert’s blueprint

Podcast: Branch technology and ingenuity

Bank branches, while on the decline, will continue to serve as an integral part of multi-channel strategy for financial institutions. To that end, innovation and inspiration will play out on many levels as banks attempt to keep their branches relevant.  Jonathan Rowe of nCino takes a deep dive into best in technology and user friendliness that branches Read More

By |2020-05-27T17:59:38-05:00September 1st, 2017|Comments Off on Podcast: Branch technology and ingenuity

A bright ideal: Seven elements of the ultimate branch format

Q: “Is there an ideal branch format?” A: The “ideal branch” of the future will be fully automated with robots or holograms serving as branch staff. The interior walls will reconfigure at the push of a button to create meeting rooms of different sizes and shapes with chairs popping out of the floor to fit any configuration. Read More

By |2020-05-27T17:59:39-05:00August 22nd, 2017|Comments Off on A bright ideal: Seven elements of the ultimate branch format

Don’t cell yourself short: Why community banks must transcend a mobile-first strategy

Customers don’t like hitting their local bank. That statement may not sit well with community bankers, but it’s a fact.  A 2016 survey found that more than half of U.S. consumers prefer digital to face-to-face relationships with their banker.  It’s a harsh reality check, no doubt, but also marks another milestone along the eroding trail of traditional Read More

By |2020-05-27T17:59:43-05:00June 16th, 2017|Comments Off on Don’t cell yourself short: Why community banks must transcend a mobile-first strategy