Some banks think that after 10 years, they’ve got mobile banking all figured out. To which some customers might well reply: Not. By. A. Longshot. Millennials say that they’ll jump in a heartbeat to a bank that builds a better mobile banking app, and the competition is fierce to excel and improve. Want proof? BAI Banking Outlook Read More
A decade after the global financial crisis, organizations find themselves at another point of disruptive change. Digital transformation sits high on the agenda for financial institutions as a way to achieve many important goals: improve customer engagement, reduce costs, and defend against new and traditional competitors. More than 85 percent of banks cited implementing a digital transformation Read More
What will the branch of the future look like? We live in a world enabled by technology like never before. (By the time you get done reading this paragraph, Google will log approximately 1 million searches.) Life moves fast. And consumers’ expectations move even faster. Today’s consumers seek the same speed, ease and convenience from financial services Read More
You know how you hate to dial into a bank contact center and navigate all those artificial intelligence prompts before talking to a human? Well, the bad guys know how much you hate it. Which is why they love it. Using customer aversion to their advantage, cyber crooks pilfer billions from the often lightly defended contact centers, Read More
Bank branches, while on the decline, will continue to serve as an integral part of multi-channel strategy for financial institutions. To that end, innovation and inspiration will play out on many levels as banks attempt to keep their branches relevant. Jonathan Rowe of nCino takes a deep dive into best in technology and user friendliness that branches Read More
Getting customers to use more efficient channels can help a bank’s bottom line—but banks have to do it right. If they don’t, turned-off customers will likely seek a better financial partner to bolster their own bottom lines. If that’s the case, how can banks and consumers come out on top? Stephen Griffin will detail how banks can Read More
We’re well into the age of digital transformation. Within the last half decade, banks have set the pace of innovation within the financial landscape. The result: a new level of technological expectation from customers, and the industry at large. Thus what was once a fascinating hypothesis is now a firm conclusion: Banks that choose not to keep Read More
OK, so we aren’t yet pulling up to ATMs in flying cars or conducting financial transactions with life on Mars. Still the future is now for the wealth management industry. Technological innovations such as robo-advisor applications and social investing platforms have catapulted us into a new age of financial advising. However, the profound extent of technology’s impact Read More
By now, it’s a growing staple of movies and TV episodes: folks who fall in love with the sexy voice and chill attitude of their mobile phone chatbot. Now some banks want to spark a new virtual love affair of sorts, hoping customers will embrace the chatbots they will soon offer. Mind you, it’s strictly platonic and Read More
Almost all banks have grown by acquisition, resulting in a mix of facilities. Many older branches are oversized and single purpose in nature: former bank headquarters or large branches built for when the industry needed many more teller stations, drive-up lanes and deposit operations space than today. So it’s no surprise that on the cusp of 2017, Read More
