Can community-based banks pass the millennial graduate test?

Across all industries, the hot question is this: How do businesses attract and retain millennials—the largest generation in American history by a landslide? Nowhere does this question resonate so much as in financial services. In fact, The Millennial Disruption Index identified banking as the highest-risk sector for disruption. Thus it’s no surprise that community-based financial institutions (CFIs) are moving Read More

By |2020-05-27T17:59:45-05:00May 4th, 2017|Comments Off on Can community-based banks pass the millennial graduate test?

Podcast: Millennials and community banking

How do community banks and credit unions best cater to the needs of millennial consumers and business owners? On the first episode of BAI Banking Strategies' new podcast, we talk with Graham Seel, founder at BankTech Consulting, about the impact millennials and technology have on community-based financial services organizations. Listen to the podcast on Soundcloud.  You can read Graham's Read More

By |2020-05-27T17:59:50-05:00February 3rd, 2017|Comments Off on Podcast: Millennials and community banking

Peerless ideas, pleased customers: How to overcome 3 challenges in managing the life of the loan

Inefficiency in lending makes it tough for financial institutions to service customers effectively and grow the loan portfolio. Many of these inefficiencies are inherited and accepted as “just the way we do things.” But to work smarter—not necessarily harder—and provide customers a good experience, fresh ideas and processes can challenge the inefficiencies. Across the banking industry, loan Read More

By |2020-05-27T18:00:05-05:00October 21st, 2016|Comments Off on Peerless ideas, pleased customers: How to overcome 3 challenges in managing the life of the loan

Seven solid principles for winning customer trust

When consumers run into issues with a megabank, one of two outcomes are all but certain: Some customers will forgive, forget and stay—while others will take action, along with their accounts, and leave. In light of those potential actions, community bankers likewise have two choices: You can open your doors every morning and hope you get more Read More

By |2020-05-27T18:00:05-05:00October 19th, 2016|Comments Off on Seven solid principles for winning customer trust

Challenge and opportunity for community banks

Competitive, economic and regulatory pressures are driving community bankers around the country to make strategic decisions about the future of retail banking. To overcome the challenges and leverage the opportunities 2016 presents, they’re increasing efficiency, making acquisitions and expanding business lines. We spoke to the leaders of four banks with assets ranging from $200 million to $1.7 Read More

By |2020-05-27T18:00:07-05:00August 17th, 2016|Comments Off on Challenge and opportunity for community banks

Three tips for growing core customer relationships

Have you heard this from a community banker? “We are uniquely positioned to service the affluent customer.” And, “Our service is second to none.”Don’t fool yourself. Your prospects don’t know about your service unless it causes problems for them. And, very few community-based financial institutions are more uniquely positioned to serve the affluent class than are their Read More

By |2020-05-27T18:00:09-05:00June 27th, 2016|Comments Off on Three tips for growing core customer relationships

Rise of the super banks post-crisis

Bigger is better may not have been what the politicians and regulators envisioned post-financial crisis but that’s what we now have in the banking industry. In short, big banks in the United States have closed ranks and gotten much bigger over the past decade, while smaller banks have either merged their way into the middle tier ranks, Read More

By |2020-05-27T18:00:12-05:00April 8th, 2016|Comments Off on Rise of the super banks post-crisis

Three branch models for the future

If you have only scanned the headlines from the business world, the news about bank branches seems grim, as every week brings more branch closings by banks and credit unions.In many of those instances, managers of the financial institution cite the changing nature of customer behavior.  And yes, transactions are down dramatically, with volume dropping 45% since Read More

By |2020-05-27T18:00:13-05:00March 28th, 2016|Comments Off on Three branch models for the future

Three innovation tactics for community banks

Wells Fargo, Deutsche Bank and JP Morgan Chase have recently attracted attention with their innovation labs. Seems like every large bank has at least one lab in which they experiment with new technologies, business processes and products and services. It’s not surprising that the word “innovation” has become such a beacon for banks. Now that the dust Read More

By |2020-05-27T18:00:17-05:00October 27th, 2015|Comments Off on Three innovation tactics for community banks

Improving the asset liability management modeling process

Each bank is unique in that it possesses a distinct strategy, asset mix, product selection, customer base and risk profile that differentiates it from others. As such, the profitability and survival of each one of these institutions are largely determined by how well their boards and senior managers can balance current and potential earnings while maintaining adequate Read More

By |2020-05-27T18:00:18-05:00September 15th, 2015|Comments Off on Improving the asset liability management modeling process