Death by paperwork for community banks

Overregulation is killing small banks; call it death by paperwork. In 1985, bank compliance officers filled out an average of 403 items on their call reports, a financial report required from all regulated financial institutions. Today, that average number of call report items is close to 2,000. While that’s a staggering increase, it will surprise no one Read More

By |2020-05-27T18:00:38-05:00January 6th, 2015|Comments Off on Death by paperwork for community banks

Redesigning the Community Bank Branch

As an increasing number of consumers use digital channels to handle basic banking transactions, the look and feel of bank branches needs to change – for community banks as well as for larger institutions. “As we move from handling transactions to providing consultative services in the branches, the typical teller line with its barriers will have to Read More

By |2020-05-27T18:00:40-05:00September 23rd, 2014|Comments Off on Redesigning the Community Bank Branch

The Transformation of Small Town Branches

Financial institutions of all sizes are facing challenges to their retail branch system. Technological innovation, starting with the introduction of ATMs, then internet banking, and most recently mobile banking, has resulted in declining branch usage. Consumers and businesses don’t need to go to the bank as frequently as they did in the past now that routine monetary Read More

By |2020-05-27T18:00:40-05:00September 19th, 2014|Comments Off on The Transformation of Small Town Branches

Best Practices for Successful Community Banks

Community banks face significant challenges from compliance costs, capital requirements and changing customer behaviors, all of which require them to reevaluate their business and operating models. As a strategic bank consulting firm, we often see what works well and what does not in terms of best practices. Here is our list of the top five: Restructure and Read More

By |2020-05-27T18:00:41-05:00August 11th, 2014|Comments Off on Best Practices for Successful Community Banks

The Ultimate Metric for Credit Unions

In 2013, credit union membership grew to over 96 million, up almost 3% from 2012. To continue this growth and retain members, credit unions need to look critically at their Member Effort Score (MES), a valuable indicator for predicting member activity and improving loyalty. Today, credit unions and other financial institutions have their pick of data points Read More

By |2020-05-27T18:00:42-05:00July 9th, 2014|Comments Off on The Ultimate Metric for Credit Unions

Leveraging Big Data for Community Banks

For some community bankers, big data brings to mind stacks of customer data pasted together like a kindergarten art project. Yes, your customer relationship management (CRM) system captures lots of information, but that information oftentimes sits unused. Is it important that you know Mary Smith comes into the bank at least once a week to deposit a Read More

By |2020-05-27T18:00:44-05:00March 18th, 2014|Comments Off on Leveraging Big Data for Community Banks

Tech Champions in the Branch

The branch has always been considered the best channel for banks to deliver personal service. What many bankers probably don’t realize is that the branch may also be the best place to instruct customers in the use of mobile technology. That, at any rate, is the theory of executives at West Jordan, Utah-based Mountain America Credit Union, Read More

By |2020-05-27T18:01:01-05:00September 23rd, 2013|Comments Off on Tech Champions in the Branch

Rebranding Community Banking with Technology

The definition of community banking has moved well beyond asset size and branch location over the years, but has it evolved in the eyes of account holders as well? For many, “community bank” still brings to mind a black and white picture of George Bailey and the Bailey Bros. Building and Loan from It’s a Wonderful Life. Read More

By |2020-05-27T18:01:02-05:00September 3rd, 2013|Comments Off on Rebranding Community Banking with Technology

Big Data, Culture and Community Banks

Who doesn’t love data? Banking has loved data long before we enshrined it as Big. Everybody knows data is powerful. But so is culture. Whether it’s visible and explicit or just “how we do things around here,” culture dictates what data is discussed, trusted and valued – and whether data gets transformed into actions that drive revenue, Read More

By |2020-05-27T18:01:05-05:00May 13th, 2013|Comments Off on Big Data, Culture and Community Banks

Resolving the ‘Turf’ Issues in Small Business Banking

Consultants and other industry experts frequently offer their solutions for success in small business banking. Whether focusing on social media or payments or segmentation or some other recommended approach, each perspective offers some valuable insights into how to best serve the small business market. However, before any of these tactics can be successfully implemented, banks need to Read More

By |2020-05-27T18:01:08-05:00February 8th, 2013|Comments Off on Resolving the ‘Turf’ Issues in Small Business Banking