Starting Small with Big Data Analytics

Fast-maturing Big Data tools provide companies with the ability to analyze far greater quantities and types of data in a shorter span of time. While retailers and technology companies have made significant developments on this front, the doors are starting to open for the financial services industry – paving the way for significant advances in areas from Read More

By |2020-05-27T18:01:07-05:00March 19th, 2013|Comments Off on Starting Small with Big Data Analytics

Improving Teller Performance with Peer Data

For many banks, improper scheduling on the teller line is one of the biggest silent profit killers in their retail branch network. Because it is difficult to precisely identify exactly what each teller is doing and how this correlates with account holder traffic flow, many financial institutions (FIs) persist in scheduling based on what is available to Read More

By |2020-05-27T18:01:09-05:00January 9th, 2013|Comments Off on Improving Teller Performance with Peer Data

Big Data as Competitive Weapon

The buzzword of 2012 was “Big Data,” but what is Big Data and where did the idea come from? Big Data is a term that evolved from the Second World War, when the phrase “Big Science” was used to describe the rapid cycle of changes that occurred in scientific disciplines during and after the war. A good Read More

By |2020-05-27T18:01:09-05:00January 8th, 2013|Comments Off on Big Data as Competitive Weapon

Big Data for Bigger Profits

Just because something is heavily hyped, doesn’t mean it’s not a big deal. Big Data is a big deal. Data sets that are too large and complex to be captured, stored, searched, shared, analyzed and visualized by ordinary data management tools are chock full of potential value, particularly in terms of the ability to combine structured data Read More

By |2020-05-27T18:01:12-05:00August 14th, 2012|Comments Off on Big Data for Bigger Profits

Time to Overhaul Your Analytics Engine?

A friend reports on a recent and rare visit to his bank branch: “I felt like I was in a time warp. There were signs all around pushing home equity loans. Are those tactics working well these days?” He has a good point. Banks are still in the banking business; they can’t start selling handbags and tattoos Read More

By |2020-05-27T18:01:13-05:00July 24th, 2012|Comments Off on Time to Overhaul Your Analytics Engine?

Visualizing Payments Data for Customer Analytics

Bankers worry a lot: about regulation, about risk and certainly about revenue. Ironically, bankers already possess data that can allay most of their worries. They have the data to comply with regulations, mitigate risks and even enhance revenues. The problem is they have too much data – much of it they cannot see, much less understand and Read More

By |2020-05-27T18:01:16-05:00April 11th, 2012|Comments Off on Visualizing Payments Data for Customer Analytics

Leveraging Data with High-Performance Analytics

Financial services firms possess the data to make sound decisions – whether to underwrite a loan, extend an offer to retain a customer or reduce exposure in a certain market. The problem is that the data deluge is so overwhelming that being able to make sound decisions quickly is not easy. Analytical run times either grow too Read More

By |2020-05-27T18:01:16-05:00April 4th, 2012|Comments Off on Leveraging Data with High-Performance Analytics

The Relationship Pricing Trap

For good reasons most bankers esteem the importance of relationships. Unfortunately, many bankers casually transfer that esteem to “relationship pricing.” We have come to realize that bankers must be more discerning in their decisions. In the wake of the financial crisis, we’ve seen banks purge credits and customers as the system itself purges bankers and banks. The Read More

By |2020-05-27T18:01:17-05:00March 14th, 2012|Comments Off on The Relationship Pricing Trap

Social Media for the Bottom Line

Social media – whether in the form of Twitter, Facebook, YouTube or other online communities – has long passed the phase of a fad. However, banks are still struggling with how social media can help them reach their business goals and how to implement social media strategies that impact the bottom line. At its core, social media Read More

By |2020-05-27T18:01:18-05:00January 18th, 2012|Comments Off on Social Media for the Bottom Line

Using Customer Data to Serve the Underbanked

Increasing business with underserved consumers represents a significant opportunity for the nation’s banks. In its landmark study to measure the underserved population, the FDIC reported that approximately 20% of American households with deposit relationships currently rely on alternative financial services providers. Research has repeatedly shown that many in this segment spend up to $100 per month for Read More

By |2020-05-27T18:01:28-05:00November 22nd, 2011|Comments Off on Using Customer Data to Serve the Underbanked