Customer Onboarding to the Rescue

Legislative and regulatory changes have reduced and are threatening to reduce further a substantial portion of fee income from retail banking activities, affecting what drives the profitability of a consumer checking relationship. In response, many large banks have eliminated rewards programs, instituted new balance or other requirements for customers to avoid monthly maintenance fees on core checking Read More

By |2020-05-27T18:01:32-05:00May 20th, 2011|Comments Off on Customer Onboarding to the Rescue

Ten Lessons from the Crisis

The financial crisis of 2007 and 2008 took a terrible toll on banks. Global losses on loans and securities were estimated by the International Monetary Fund to be as high as $4.1 trillion at the bottom of the recession in early 2009. In the United States, many banks failed or had to be rescued with hundreds of Read More

By |2020-05-27T18:01:32-05:00April 19th, 2011|Comments Off on Ten Lessons from the Crisis

Relationship Expansion: Sharpening the Focus

Retail banking is facing an unprecedented “revenue drought” under the twin pressures of regulatory reform and a sustained low-rate environment. New hope is emerging that winning institutions can significantly offset the damage by serving customers more fully. But success will hinge on skillfully engaging the customer subsets that are most receptive to consolidating business with a single Read More

By |2020-05-27T18:01:33-05:00April 4th, 2011|Comments Off on Relationship Expansion: Sharpening the Focus