Five financial processes to digitize during COVID-19
The coronavirus has created a need for ways to work outside the branch setting that may endure even after the pandemic eases.
Bank leaders set the tone for cultural transformation
For banks to fully embrace their digital destiny, top executives and board members need to set the tone with a cultural transformation that underlies the increasing move to electronic channels.Traditional banks are often seen as operating at a disadvantage to their digital-only or fintech rivals—not only due to the burden of their legacy systems, but also legacy Read More
Banking post-COVID-19: More reliance on digital
COVID-19 is making it clear, perhaps now more than ever, that it is important for financial institutions of all sizes to strengthen their arsenal of digital solutions as their clients’ digital behaviors and expectations are going to change. If they don’t, they themselves are at risk of becoming a casualty. Here is what we can learn from Read More
COVID-19 and the importance of ‘Doing Digital’
We hear a lot about the need for digital transformation in the banking industry and, if nothing else, the COVID-19 experience is reaffirming for banks the importance of their digital identity and capabilities. But what does a true digital transformation look like for a financial institution, and what are the key ingredients needed to get it done? Read More
Getting people on board for a successful digital transformation
With financial institutions of all sizes undergoing digital transformation, a vast array of new technologies are being designed to cut costs, increase convenience and deepen customer relationships. As they roll out new technologies, however, many FIs are realizing the challenge of getting customers to change their ways.A top-down digital culture is necessary to drive transformation at a Read More
What else can electronic signatures do for you?
In 2019, banks made significant strides in implementing electronic signatures to push forward into the next phase of the digital transformation movement and meet the demands of modern consumers.While consumer expectations remain the leading driver for the adoption of e-signatures, banks should not overlook the potential for e-signatures to transform other areas of the institution.Read on to Read More
Five smart ways to bridge the physical-digital divide
As customers continue to move towards digital channels, we see the ongoing, dramatic impact on monetary transactions, “paying and receiving” or teller transactions. But for certain types of activity, branches remain the channel of choice. So how should your digital and physical channels fit? What steps should you take to close the divide and create a more Read More
Banking’s tech versus touch challenge (and what to do about it)
Not a day goes by without someone predicting that in less than a decade, automation, bots and AI will replace 50 percent of all banking jobs. And when we consider that the World Bank estimates approximately 23 percent of global employment is in the banking industry, that adds up to a lot of jobs. Because the financial Read More
The three best ways to deliver a value-driven digital transformation
Beyond its buzz-phrase status, “digital transformation” plays a vital role in shaping the future success of financial institutions. As new competitors threaten legacy banks and regulatory environments change, banks need to implement transformation strategies that ensure longevity. If they don’t, they risk being outpaced and overshadowed by competitors that offer clients fully digital, connected experiences. Decision-makers and Read More
For banks, the surest path to digital transformation excellence
A decade after the global financial crisis, organizations find themselves at another point of disruptive change. Digital transformation sits high on the agenda for financial institutions as a way to achieve many important goals: improve customer engagement, reduce costs, and defend against new and traditional competitors. More than 85 percent of banks cited implementing a digital transformation Read More