Managing Vendor Management

Vendor management has been a hot and growing topic of bank focus in recent years. By my estimation, we are turning the corner into the third phase of vendor management evolution. The first phase of the process of vendor management and supporting systems was prevalent when I was in my bank Information Technology (IT)/operations years. It was Read More

By |2020-05-27T18:01:28-05:00November 1st, 2011|Comments Off on Managing Vendor Management

Serving Small Business with Treasury Management

In today’s sluggish economy, small businesses have not been showing much appetite for taking out loans, although there have been recent signs of a thaw. This provides a challenge for bankers seeking to build their small business customer base. What products can you provide to attract them? One answer is Treasury Management, those back-office, behind-the-scenes services that Read More

By |2020-05-27T18:01:29-05:00September 21st, 2011|Comments Off on Serving Small Business with Treasury Management

Keys to Cross-Selling Success

One result of the recent and continuing rash of government regulations is a renewed desire on the part of banks and credit unions to drive new sources of revenue and profitability. Yet, where can these be found in today’s sluggish economy? Inevitably, banks are looking at their existing customer base with a renewed interest in cross-selling to Read More

By |2020-05-27T18:01:29-05:00September 13th, 2011|Comments Off on Keys to Cross-Selling Success

Southwest Airlines’ Lessons for Bankers

The airline business has never been an easy one in which to make a profit as the companies routinely cope with roller-coaster fuel costs, fare wars and heavy government regulation, a tumultuous environment that tends to drive companies into bankruptcy or merger. One outstanding exception, however, has been Dallas-based Southwest Airlines, which has managed to stay consistently Read More

By |2020-05-27T18:01:30-05:00August 1st, 2011|Comments Off on Southwest Airlines’ Lessons for Bankers

Cost-Cutting Tips for Revenue-Squeezed Bankers

Faced with a slow-growth economy and shrinking revenues, bank managers are pulling the only lever they have left: expense control. Rather than looking to massive across-the-board cuts to boost returns, most financial companies are seeking to trim expenses selectively with an eye to keeping employees content, customers well-served and avoiding harm to client retention and sales growth. Read More

By |2020-05-27T18:01:30-05:00July 26th, 2011|Comments Off on Cost-Cutting Tips for Revenue-Squeezed Bankers

Allocating IT Costs: Can Simpler Be Better?

Occam’s Razor: Assumptions introduced to explain that a thing must not be multiplied beyond necessity. (Sometimes construed as, “The right answer is usually the simplest answer.”) It is a growing headache for the conscientious chief information officer (CIO) – how to fairly allocate Information Technology (IT) costs across the lines of business. Today, when the business lines Read More

By |2020-05-27T18:01:32-05:00April 12th, 2011|Comments Off on Allocating IT Costs: Can Simpler Be Better?