Four keys to attract the best talent at your financial services organization

Heading into November, the United States’ unemployment rate stood at 3.8 percent. While that low number signifies a strong economy, it also creates implications for financial services organizations as they look to hire employees. In contracting labor markets, financial services leaders tend to emphasize retention because the pool of available talent has diminished. Yet employees may feel Read More

By |2020-05-27T17:58:15-05:00November 21st, 2018|Comments Off on Four keys to attract the best talent at your financial services organization

The talent of talent management: Attracting it, retaining it, engaging it

The term talent management is used often and in many different contexts, but what is it really? And why is it important to the success of organizations? We most often think of it as an organization's efforts to recruit, retain, and train high quality staff members. It’s also been further defined as the science of using strategic human Read More

By |2020-05-27T17:59:39-05:00August 23rd, 2017|Comments Off on The talent of talent management: Attracting it, retaining it, engaging it

A ratings blockbuster: How Netflix streamed employee excellence

Patty McCord has no time to wait for your slow, methodical—she might add “plodding”—approach to change. The author of the upcoming book “Powerful” and former chief talent officer for Netflix says traditional human resources departments and management teams take the work that’s important within the company and slow it down. “Instead of focusing on the customer, employees Read More

By |2020-05-27T17:59:39-05:00August 21st, 2017|Comments Off on A ratings blockbuster: How Netflix streamed employee excellence

A staff to fly your best colors

Branch locations are closing and footprints shrinking, but branches continue to play an important part of customer experience. According to a recent JD Power U.S. Retail Banking Satisfaction Study, overall satisfaction rates higher among customers who use both the branch and mobile banking. When you consider that customers visit branches for human interaction, putting the right skillsets Read More

By |2020-05-27T17:59:40-05:00August 3rd, 2017|Comments Off on A staff to fly your best colors

From poisoned to positive: Healing a problematic workplace

What happens when employees at a financial institution admit to committing illegal activities directly related to a company culture? As anyone who follows industry news will tell you, it’s far from a theoretical question. And when such debacles happen in the public eye, you can imagine the repercussions. No pressure, right? But banks crippled by toxic cultures Read More

By |2020-05-27T17:59:41-05:00July 19th, 2017|Comments Off on From poisoned to positive: Healing a problematic workplace

Are you driven like Ford lately? Why banking execs should study the automaker’s CEO turnover

Ford recently fired its CEO Mark Fields, seemingly out of the blue. Based on the staid, risk-averse mindset that dominates much of the U.S. auto manufacturing sector, such a move seems counter-intuitive—especially given Fields’ performance. As recently as 2015, Fields produced record profits for Ford and if that is not enough to raise eyebrows, his replacement Jim Read More

By |2020-05-27T17:59:42-05:00June 30th, 2017|Comments Off on Are you driven like Ford lately? Why banking execs should study the automaker’s CEO turnover

Whatever floats your bank: Expand and explore the float staff concept

Financial institutions have long used float (or flex) staff for scheduling issues such as handling teller line absences. Yet float staff strategies vary and more FIs now use floaters for higher skilled and more expensive positions—all to serve customers on their terms and make branches more cost effective. Consider wealth managers, for example. Traditionally, they serve as Read More

By |2020-05-27T17:59:43-05:00June 12th, 2017|Comments Off on Whatever floats your bank: Expand and explore the float staff concept

The four corners of the universe: Four universal staffing challenges and how to tackle them

Somewhere between the concerns of bank marketers and discerning consumers, one essential truth sometimes gets lost: Great customer experience starts with engaged, productive employees. Thus it’s no surprise that workforce optimization dominates as a priority for banking executives who strive to transform branches. And to optimize their branch workforce, banks must implement, pilot or investigate the universal Read More

By |2020-05-27T17:59:46-05:00April 19th, 2017|Comments Off on The four corners of the universe: Four universal staffing challenges and how to tackle them

The transformation of the retail branch with workforce management

How will retail banking’s changing service model define the branch of the future? With adoption of online and mobile banking on the rise, customers are visiting branches less frequently. But when they do, they’re looking to conduct high value transactions that require more personalized service. Results of a 2014 GenPact and YouGov online survey confirm this trend, indicating that younger bank customers are migrating Read More

By |2020-05-27T18:00:07-05:00August 15th, 2016|Comments Off on The transformation of the retail branch with workforce management

Success factors for fixing the bank

When channel switching on TV, I always tend to linger on three programs: Kitchen Nightmares with the always-profane Gordon Ramsey, Restaurant: Impossible with Robert Irvine, and Bar Rescue with Jon Taffer. Each host operates as a consultant dealing with booze or food rather than financial issues, but the situations they address, their approach to problem solving and Read More

By |2020-05-27T18:00:08-05:00July 22nd, 2016|Comments Off on Success factors for fixing the bank