Closing the mobile banking gap

What can community banks do to level the playing field against larger national competitors? Here it is, on the level: maybe nothing, so far as that tired cliché goes. That is, not when you can leap frog the field instead. Kelly Burdette, senior vice president for digital and products for Sheffield, Alabama-based Bank Independent, indeed wants to Read More

By |2020-05-27T17:58:08-05:00May 13th, 2019|Comments Off on Closing the mobile banking gap

What good is your new digital banking product if it’s hard to use?

PwC’s 2018 Digital Banking Consumer Survey told us what we’ve known for a few years: There’s a shift going on in consumer technology behavior. In effect, banks feel pressure to constantly add new feature functionality to their digital banking channels—but often fail to prioritize user experience (UX). The benefits of new technology fall by the wayside if Read More

By |2020-05-27T17:58:16-05:00October 24th, 2018|Comments Off on What good is your new digital banking product if it’s hard to use?

A winning FinTech formula: Define, adopt and execute

This past winter, the Financial Services Roundtable arranged one of the best events in recent memory to address the broad topic of FinTech. Their FinTech Ideas Festival assembled an unparalleled group of executives from the largest financial services and technology companies—and, of course, representatives from a diverse group of FinTechs—to discuss and debate areas of technology expected Read More

By |2020-05-27T17:59:45-05:00May 18th, 2017|Comments Off on A winning FinTech formula: Define, adopt and execute

Cell your bank: The benefits of mobilizing your dollars

With 2017 in full swing, let’s pause to recall the many well-intentioned executives whose proposals to hike spending on mobile banking were as welcome by their CEOs as a Friday afternoon visit from the FDIC. It’s easy to understand the temptation to cut budget requests to enhance mobile banking.  After all, many fixed and regulatory costs are Read More

By |2020-05-27T17:59:47-05:00April 5th, 2017|Comments Off on Cell your bank: The benefits of mobilizing your dollars

The latest British invasion: mobile-only Starling Bank

The all-mobile Starling Bank launched in beta last week. Yet as the architect of a high-tech, branchless bank, Starling CEO Anne Boden is no Silicon Valley denizen, but a former insider to the conventional banking industry. Starting as a computer programmer at 21, Boden rose to senior levels in British and Irish banking. Yet the more she Read More

By |2020-05-27T17:59:48-05:00March 20th, 2017|Comments Off on The latest British invasion: mobile-only Starling Bank

Facebook’s Noah Choi and his enticing digital invitation to banks

The banking industry is still trying to master the recipe for peerless digital transformation. Social media services boast all the key ingredients to make it happen. No wonder when Facebook’s Noah Choi looks at the present state of things, he sees an unappetizing option: stale cookies. “In a mobile-first world, where people spend lots of time, cookies Read More

By |2020-05-27T18:00:05-05:00October 4th, 2016|Comments Off on Facebook’s Noah Choi and his enticing digital invitation to banks

Expanding mobile access beyond deposit capture

Pinnacle Financial Partners illustrates how banks are using remote deposit capture, which enables customers to take photos of checks on their smart phones. Check deposit using the technology has surged – 63% compound annual growth between 2014 and 2006, when the Nashville-based bank first offered the service. On the other hand, interest by consumers and businesses in Read More

By |2020-05-27T18:00:06-05:00September 14th, 2016|Comments Off on Expanding mobile access beyond deposit capture

Using customer delight to effect organizational change

Planning and executing a successful mobile roadmap is challenging under normal circumstances. This task becomes more challenging when the mobile app must comply with industry regulations and strict internal security policies. Now, add a conservative management team that errs on the side of caution along with an Information Technology (IT) department that appears to be booked solid Read More

By |2020-05-27T18:00:07-05:00September 5th, 2016|Comments Off on Using customer delight to effect organizational change

Banking on the future with prepaid mobile apps

Born between 1980 and 2000, Millennials, at 83 million strong, are now the largest generation in American history. These individuals are poised on the receiving end of what is expected to be the largest ever inter-generational transfer of wealth: an estimated $30 trillion from their Baby Boomer parents and grandparents. They’re already spending as a generation about Read More

By |2020-05-27T18:00:07-05:00August 19th, 2016|Comments Off on Banking on the future with prepaid mobile apps

Responsive design for digital banking

Having a world-class digital banking experience across any device is imperative today, where nine out of ten U.S. adults regularly use some form of online banking and more than half of them access their banks’ websites or applications via their mobile device, according to a recent report from Mercator Advisory Group. With the proliferation of mobile devices Read More

By |2020-05-27T18:00:09-05:00June 28th, 2016|Comments Off on Responsive design for digital banking