Walk, or run, to paperless statements

Last year, the retail banking industry sent paper checking account statements to 69 million households at an average cost of $9 per customer. Two-thirds of this expense can be avoided when banks deliver eligible statements electronically instead of mailing paper. Bankers know well the savings associated with switching their client base to digital reports. But some might Read More

By |2020-05-27T18:00:34-05:00April 21st, 2015|Comments Off on Walk, or run, to paperless statements

Leveraging the internet of everything for customers

In today’s hyper-connected digital age, consumers expect their banks to deliver highly-personalized, high-tech services coupled with the convenience of anytime, anywhere banking. Yet, a widening gap is developing between consumer expectations and the services their banks actually deliver. A global survey of 7,200 retail banking consumers conducted by Cisco Consulting Services found that U.S. consumers overwhelmingly feel Read More

By |2020-05-27T18:00:35-05:00April 13th, 2015|Comments Off on Leveraging the internet of everything for customers

Top ten predictions for banks in 2015

After years of debate the battle lines have been drawn and it is clear what financial services institutions must do to succeed. In the new world order, the winners will be tech-savvy institutions that constantly innovate while managing expenses carefully. However, executing on these objectives is easier said than done. We predict ten trends for 2015, with Read More

By |2020-05-27T18:00:38-05:00January 5th, 2015|Comments Off on Top ten predictions for banks in 2015

Capturing Account Switchers Across Channels

U.S. banks have successfully provided their existing clients with great online methods for managing their day-to-day money matters. But when it comes to shopping for a bank relationship, the industry is falling behind what consumers experience in other realms of their life. There are great opportunities to bring together the channel and marketing silos into an integrated Read More

By |2020-05-27T18:00:41-05:00August 19th, 2014|Comments Off on Capturing Account Switchers Across Channels

The Omnipotential of Omnichannel Banking

It’s almost a sad commentary on our times that “omnichannel banking” already sounds like a cliché. At the very least, it has the whiff of a potentially interesting trend that, like so many other potential game-changers, has come and gone. That’s categorically not the case. In fact, omnichannel banking is only just taking hold. In this digital Read More

By |2020-05-27T18:00:42-05:00June 4th, 2014|Comments Off on The Omnipotential of Omnichannel Banking

Banking’s ‘Sweet Spot’ in the Cloud

Cloud may be just the latest point in outsourcing’s long arc, but for banks, it promises to be one of the most significant, if complex. Significant because cloud’s value is proving to be vast and varied at the precise time that banks are eager to lower costs increase capital and move fast on IT. Complex because cloud Read More

By |2020-05-27T18:00:43-05:00May 7th, 2014|Comments Off on Banking’s ‘Sweet Spot’ in the Cloud

The Smaller, More Profitable Branch of the Future

With branch transaction volumes continuing to decline, banks are exploring their options regarding their branches’ futures. Numerous studies have indicated that customers prefer to have access to branches when they want them, but with that need being much less frequent, what are banks to do? It doesn’t help that some experts say branches must be downsized, while Read More

By |2020-05-27T18:00:44-05:00March 14th, 2014|Comments Off on The Smaller, More Profitable Branch of the Future

The Great Digital Wallet Technology Race

So, where are we with the much-ballyhooed digital wallets? If there’s an overriding theme to this technology space, it’s disagreement. For starters, there’s little consensus on what actually constitutes a digital wallet. Features vary from wallet to wallet and there’s no dominant brand in this field. In fact, many of the biggest players are completely unknown to Read More

By |2020-05-27T18:00:45-05:00February 12th, 2014|Comments Off on The Great Digital Wallet Technology Race

Scoring Remote Delivery Impact

As customer preference shifts from traditional branch and ATM transactions to easier, faster channels such as Web and mobile, it is becoming more and more difficult for banks to measure the impact this shift has on their organizations. While most financial institutions (FIs) possess an abundance of data that illustrates how their branch network, Internet banking and Read More

By |2020-05-27T18:01:00-05:00November 8th, 2013|Comments Off on Scoring Remote Delivery Impact

Mobile Banking Puts Consumers in Control

Consumers are adopting mobile banking and payments technologies at a record pace and in real-time. They’re demanding convenience, security and personalized experiences across multiple screens. Indeed, banking customers are faster at conveying what they want than banks are at delivering the goods, bank technologists confided in a recent panel discussion. Customers are in control today – quite Read More

By |2020-05-27T18:01:01-05:00September 25th, 2013|Comments Off on Mobile Banking Puts Consumers in Control