Placing Multiple Bets in Payments

Major change in payments is coming but the outlines of that change remain obscure. Which technology and business model will win out in the end? Making the right choice is the challenge facing bank payments strategists, particularly at the largest banks that feel a need to stay ahead of the curve for competitive reasons. One answer, says Read More

By |2020-05-27T18:01:18-05:00January 30th, 2012|Comments Off on Placing Multiple Bets in Payments

Winning Sales in the Branches

What to do with the branch in an era of declining revenues is one of the top strategic problems facing retail bankers as they look to 2012 and beyond. With fee income expected to be down 30% or more next year due to recent regulatory restrictions, banks are under pressure to make their branch networks more productive. Read More

By |2020-05-27T18:01:27-05:00December 20th, 2011|Comments Off on Winning Sales in the Branches

Regaining Lost Fee Revenues via Deposit Rates

The introduction of the $5 debit card fee and its subsequent withdrawal can teach us two lessons: one, consumers are very sensitive to any additional banking fees, and two, there are more productive ways to improve the bottom line through a reduction in interest expense. Banks can generate nearly double the potential $875 million in monthly debit Read More

By |2020-05-27T18:01:28-05:00November 7th, 2011|Comments Off on Regaining Lost Fee Revenues via Deposit Rates

Boxing In Prepaid Card Fees

When’s the last time you read the terms and conditions for your checking account? If you’re like most Americans, including me, the answer is probably never. But if you went online right now and checked it out, you might be surprised by what you find. According to research released earlier this year by the Pew Health Group, Read More

By |2020-05-27T18:01:30-05:00August 19th, 2011|Comments Off on Boxing In Prepaid Card Fees

Payments Hubs to Maximize Payments Revenue

The recent financial crisis and continuing impact of a slow growth economy and increased regulation has focused financial institutions on the need to be more agile and innovative. This requires greater flexibility from the technology that underpins card services and other payment processes. Banks need platforms that improve their ability to anticipate changes, respond quickly and ensure Read More

By |2020-05-27T18:01:31-05:00July 20th, 2011|Comments Off on Payments Hubs to Maximize Payments Revenue

To Serve the Underbanked, Emulate Retailers

Recently overheard: “Banks and credit unions are going to cede the underbanked market to other players.” I disagree. Banks and credit unions of all sizes are well positioned to serve underbanked, low-income consumers. However, in order to succeed, they should examine three lessons they can learn from other players in this space, especially retailers. Walmart, Kroger, Kmart, Read More

By |2020-05-27T18:01:33-05:00March 22nd, 2011|Comments Off on To Serve the Underbanked, Emulate Retailers