David Kerstein: a friend who drove positive change

David Kerstein became friendly with the people he met at BAI, from members of the leadership team to the social media manager. With them, he was always happy to talk shop, whether it was sharing feedback, discussing story ideas or dissecting LinkedIn’s quirks. Chances are, he would also slide in a joke or two.For the last 22 Read More

By |2020-06-04T20:14:52-05:00May 6th, 2020|Comments Off on David Kerstein: a friend who drove positive change

Gen Z is fond of fintech, but they like tellers too

Generation Z may have grown up as digital natives, but when it comes to banking, they’re not just about the technology. A recent BAI Banking Outlook survey shows that Gen Z also likes to get face-to-face financial service and advice, and for a generation that freely shares so much information about their daily lives, they want a Read More

By |2020-05-27T18:56:05-05:00April 21st, 2020|Comments Off on Gen Z is fond of fintech, but they like tellers too

There’s no doubt: Direct banks are here to stay, winning consumers along the way

Direct banks, or online-only banks, continue to be a hot topic in the industry. As direct banks become more established and gain market share, new research indicates that direct banks are changing the way consumers want to bank and setting a new standard for the industry. BAI surveyed more than 600 consumers to identify and understand consumer Read More

By |2020-05-27T18:16:30-05:00October 1st, 2019|Comments Off on There’s no doubt: Direct banks are here to stay, winning consumers along the way

Podcast: An insider’s guide to risk and data management

In an age when so much stress is placed on customer experience, financial institutions need to keep an eye on the safeguards that guarantee success. Terry Ammons, partner at PKM, explains how savvy banks can take security measures to the next level. Listen weekly on BAI Banking Strategies or subscribe to the podcast via:  iTunes Stitcher Soundcloud Google Play You can listen Read More

By |2020-05-27T17:58:12-05:00January 29th, 2019|Comments Off on Podcast: An insider’s guide to risk and data management

Podcast: Getting to the bottom of great customer experience in 2019

For all the noise surrounding customer experience, dialing in to the best practices and effective strategies is another story. Kerim Tumay, vice president of marketing for Kiran Analytics (a Verint company), explains how outstanding in-person interactions can drive an overall customer experience that ensures loyalty and gives banks an edge in the marketplace. For more insights from Read More

By |2020-05-27T17:58:12-05:00January 22nd, 2019|Comments Off on Podcast: Getting to the bottom of great customer experience in 2019

Podcast: Realizing phenomenal potential of data in 2019

While financial institutions know data holds the key to success, many haven't figured out how to collect it or what exactly to do with it. Kunal Chopra, leader of Gradient Ascent's financial services practice, sheds light on how banks can move forward with data, artificial intelligence and more. For more in-depth insights from Kunal Chopra check out Read More

By |2020-05-27T17:58:13-05:00January 15th, 2019|Comments Off on Podcast: Realizing phenomenal potential of data in 2019

Podcast: The top decisions of 2019 with the BAI Leadership Team

As the financial services industry begins a new year, three topics are sure to dominate the agendas of many banks. How can institutions win the talent war? How can they use data and analytics to give consumers the experiences they want? And how can banks leverage customer empathy to stand out from the competition? Join BAI president Read More

By |2020-05-27T17:58:13-05:00January 8th, 2019|Comments Off on Podcast: The top decisions of 2019 with the BAI Leadership Team

Five branch strategies for 2019

What will 2019 bring?  We’re moving into the longest economic recovery on record and it looks like there’s plenty of room to run.  Elevated confidence and a tight labor market will continue to power consumer demand and we expect at most a gradual growth slowdown. But some things stand out as different. The tax cut impact will Read More

By |2020-05-27T17:58:13-05:00January 1st, 2019|Comments Off on Five branch strategies for 2019

Podcast: The big branch trends for 2019

Are branches here to stay or going away? Is more high tech a good thing or an obstacle to human connection? The questions won't go away; smart answers are hard to find.  Enter David Kerstein, president of Peak Performance Consulting Group, who shares with us his equally nuanced and no-nonsense views on what’s ahead for branch banking. Read More

By |2020-05-27T17:58:13-05:00January 1st, 2019|Comments Off on Podcast: The big branch trends for 2019