In the final installment of our series on the BAI Emerging Leaders Network, we’re proud to present the personal reflections from nine more outstanding young professionals you’ll surely hear about in the years to come. Here, they share the experiences that have defined them, the long-term opportunities they see for the industry and the reasons why taking Read More
Every day, banks compete for customers’ business and trust. But in the marketplace, options are limited; low interest rates and high investment returns alone can no longer woo discerning customers. If that’s so, then what will? Consumers now hold financial institutions to lofty standards— including how they care for the planet and its people. Just this week, Read More
Times have changed—and mightily so—since bank staffers had to check out a coffee-smeared wall calendar in the back office to find out their schedules, block out requested days off or leave a sticky note asking for takers on a shift swap. Thanks to mobile scheduling, employees can use their tablets or smartphones to swap or offer shifts, Read More
Heading into November, the United States’ unemployment rate stood at 3.8 percent. While that low number signifies a strong economy, it also creates implications for financial services organizations as they look to hire employees. In contracting labor markets, financial services leaders tend to emphasize retention because the pool of available talent has diminished. Yet employees may feel Read More
Data and analytics can serve as valuable tools to reveal patterns, trends and associations related to human behavior and interactions—particularly for the banking industry. Financial services leaders can uncover the hidden consumer perspectives to accurately shape an organization’s growth strategies for the year ahead, and even beyond. Over the past year the BAI Banking Outlook research program Read More
Unless you are a de novo bank, branch transactions aren’t likely to increase and a multitude of others now transpire electronically. The banking industry now supports customers with more routine-based interactions via alternative delivery channels; less frequent, more complicated transactions take place in financial centers. This shifting dynamic compels banks and credit unions to realign processes and Read More
The drive for stellar customer service has been a constant in banking for generations. But the explosion of new digital technologies means a host of new ways to reach that goal—and a good share of confusion as well. Titi Cole, executive vice president, head of operations at Wells Fargo, discusses these issues in advance of her presentation Read More
To kick off 2018, BAI named artificial intelligence its Trend of the Year. Since then, we’ve seen an explosion in the talk surrounding AI to match the technological revolution taking place before us. And as we close in on BAI Beacon 2018, it’s a safe bet that AI will dominate many a conversation at the event. Discussion, Read More
For banks that teeter on the brink of a compliance chasm, it’s a fine line—as in the hefty fines that regulators mete out to banks that can’t meet their legal obligations. Faced with such a potential fate, financial institutions can and often do tell employees—all of them, not just compliance officers—about how the violations of other banks Read More
Banks concerned with bolstering their bottom line need to examine the ROI that comes from creating peerless incentive packages. Chris Thurmond of First Tennessee Bank explains the finer points of employee incentive programs, including how such packages spark loyalty and efficiency in a workforce charged with making customers happy. From the podcast: Lou shares an interview with Read More
In the sales enablement world, leaders are learning a new language—the language of risk. Part two of this series discusses four more ways that sales enablement practices expose companies to unwanted dangers. To read the first four ways covered in part one, click here. Five: Easy ethics The expectations that well-trained bank associates will employ strong ethics Read More
