A Community Bank’s Differentiation Strategy

Life is not easy for community banks these days. Like the rest of the industry, they struggle with increased regulatory burdens and costs while dealing with the added disadvantage of competing with larger national and regional players who possess more marketing and technology resources. Yet, community banks retain a few cards to play such as local presence Read More

By |2020-05-27T18:01:30-05:00August 2nd, 2011|Comments Off on A Community Bank’s Differentiation Strategy

Why Banks Struggle with Innovation

Innovation is something that comes and goes in banking like chief executives and heads of risk … as in it appears and disappears pretty often. During the build up to the financial crisis, innovation was everywhere. Then it disappeared for a while. For example, in 2000, the top 10 U.S. banks mentioned the word “innovation” in their Read More

By |2020-05-27T18:01:31-05:00July 12th, 2011|Comments Off on Why Banks Struggle with Innovation

Planning for Alternative Delivery

Over the last year, almost every strategic technology planning discussion or project in which I participated focused in large part on alternative delivery planning. Most banks are asking a variant of two questions: How do we decide which technology to deploy, and in what order, to generate the greatest positive impact to our current business model? And, Read More

By |2020-05-27T18:01:31-05:00June 13th, 2011|Comments Off on Planning for Alternative Delivery

An Arbitration Agnostic Sees the Light

I’ll admit it: in law school, I thought arbitration was b-o-r-i-n-g. And while in private law practice, I thought arbitration was generally worthless; I usually only added arbitration provisions to a contract when the other party asked. After all, in the experience of the litigators in our firm, arbitration rarely was less expensive than litigation, and you Read More

By |2020-05-27T18:01:32-05:00May 18th, 2011|Comments Off on An Arbitration Agnostic Sees the Light

Allocating IT Costs: Can Simpler Be Better?

Occam’s Razor: Assumptions introduced to explain that a thing must not be multiplied beyond necessity. (Sometimes construed as, “The right answer is usually the simplest answer.”) It is a growing headache for the conscientious chief information officer (CIO) – how to fairly allocate Information Technology (IT) costs across the lines of business. Today, when the business lines Read More

By |2020-05-27T18:01:32-05:00April 12th, 2011|Comments Off on Allocating IT Costs: Can Simpler Be Better?

To Serve the Underbanked, Emulate Retailers

Recently overheard: “Banks and credit unions are going to cede the underbanked market to other players.” I disagree. Banks and credit unions of all sizes are well positioned to serve underbanked, low-income consumers. However, in order to succeed, they should examine three lessons they can learn from other players in this space, especially retailers. Walmart, Kroger, Kmart, Read More

By |2020-05-27T18:01:33-05:00March 22nd, 2011|Comments Off on To Serve the Underbanked, Emulate Retailers

Actionable Alerts for Actionable Transactions

Last month, I was standing in the TSA security line at Boston’s Logan airport for the “polite” pat down and body scan. I was already running late for my international flight when my BlackBerry buzzed with a low balance alert from my bank. Apparently, a number of checks had just cleared my account but in the haste Read More

By |2020-05-27T18:01:33-05:00March 20th, 2011|Comments Off on Actionable Alerts for Actionable Transactions