Digitization of business processes in banking

“Digital” is the new buzz word that has led to disruptions across multiple industry segments, including banking. The early form of banking process transformation involved the conversion of manual processes to automated ones. However in today’s context, it is not enough to just “automate,” but to “go digital” as well. The early form of transformation occurred when Read More

By |2020-05-27T18:00:31-05:00July 28th, 2015|Comments Off on Digitization of business processes in banking

Intelligent process automation for operations

Robotic process automation (RPA) is an exciting development for banking and financial services companies. This technology shifts repetitive operations, such as checking, inputting, searching and collating information, from humans to software tools. By interacting with multiple applications at the software presentation layer or user interface and processes, RPA mimics the steps that humans would take, reducing expenses Read More

By |2020-05-27T18:00:33-05:00June 3rd, 2015|Comments Off on Intelligent process automation for operations

Eliminating the EMV migration migraine

This October represents a key deadline for financial institutions across the country. It marks the transition to EMV, or chip-based technology for payment cards, also known as the “fraud liability shift” set by Visa, MasterCard, American Express and Discover. Essentially, any party that hasn’t implemented EMV may be liable for the fraud that results from a magnetic-stripe Read More

By |2020-05-27T18:00:33-05:00June 2nd, 2015|Comments Off on Eliminating the EMV migration migraine

Making customer data work for the customer

No doubt “big data” is one of the most popular terms in banking discussions and has even seeped into consumers’ frame of reference. Who hasn’t noticed when the ads on a website eerily mimic your recent Internet search history? While it’s talked about ad-nauseam, many banks still struggle with how to leverage the vast amounts of information Read More

By |2020-05-27T18:00:38-05:00December 3rd, 2014|Comments Off on Making customer data work for the customer

Payments Revenue Playbook

The banking payments conversation has been floating dangerously on the surface between acronym-rich tech gadgetry and helpless buzzwords. The message can come at you like it’s from an angry coach: “Are you telling me this team isn’t playing with a robust, big-data, real-time, omnichannel framework enabling your P2P and EMV rollouts? Come on, team – get it Read More

By |2020-05-27T18:00:43-05:00April 24th, 2014|Comments Off on Payments Revenue Playbook

Making Faster Payments a Reality

In this fast-paced, highly mobile, Internet-everywhere world, it’s not surprising that U.S. consumers and businesses have come to expect their transactions to post in real time. And soon, industry insiders say, they might finally get their wish. Helped along by technology development and industry/regulatory leadership, the issue of making payments faster is coming to the fore, say Read More

By |2020-05-27T18:00:44-05:00March 4th, 2014|Comments Off on Making Faster Payments a Reality

Mobile Banking for High-Value Transactions

Mobile banking’s “first wave” is a good news story. Consumer adoption of relatively low-value transactions has been swift. Consumer trust is high. According to The Wall Street Journal, a Federal Reserve survey found that “cellphone users tapping into banking services increased 33% during 2012. Nearly half of those with smartphones accessed a banking app or mobile website Read More

By |2020-05-27T18:00:45-05:00February 7th, 2014|Comments Off on Mobile Banking for High-Value Transactions

Business Process Transformation in Technology Projects

As today’s retail financial services institutions continually look for the best, most efficient ways to operate, it’s clear that simple changes to business processes can be made to better meet the needs of customers while increasing efficiency. To begin, institutions must address non-efficient business and customer-facing processes and take a look at the existing market from the Read More

By |2020-05-27T18:00:45-05:00February 5th, 2014|Comments Off on Business Process Transformation in Technology Projects

Teller Capture for Improving the Branch Experience

Statistics show that bank networks in the U.S. are shrinking, with 2,267 branches closing in 2012 alone, according to SNL Financial. The closures can primarily be attributed to technology advancements including mobile and online banking, as well as the increasing use of image-enabled ATMs. This notion that branches are slowly but surely disappearing could be intimidating to Read More

By |2020-05-27T18:01:00-05:00December 6th, 2013|Comments Off on Teller Capture for Improving the Branch Experience

A Payments Approach to Checking Services and Pricing

Revenues are growing significantly for consumer transaction account services, just not at financial institutions. Our research of FDIC data shows service charges on deposits fell nearly 20% between 2008 and 2012. PayPal, on the other hand, grew revenues over 20% every year during the same time period. In 2013, they serve two-thirds of all households and generate Read More

By |2020-05-27T18:01:03-05:00August 14th, 2013|Comments Off on A Payments Approach to Checking Services and Pricing