Want Process Improvement? Mandate It!

In an effort to be an obliging father, I recently took my daughter shopping for some new clothes. She is hitting her pre-teen years so clothes and music have suddenly escalated in importance. While trying to be a good dad I made the mistake of offering my suggestions on her selection in clothes, only to hear that Read More

By |2020-05-27T18:01:13-05:00June 29th, 2012|Comments Off on Want Process Improvement? Mandate It!

Remittances Regulation Raises Costs

As if financial institutions didn’t have enough on their compliance plate, the Consumer Financial Protection Bureau (CFPB) on February 7 issued a final rule to implement section 1073 of the Dodd-Frank Wall Street Reform and Consumer Protection Act amending the Electronic Funds Transfer Act (Regulation E). The ruling, which provides new consumer protections for remittance transfers, has Read More

By |2020-05-27T18:01:15-05:00May 8th, 2012|Comments Off on Remittances Regulation Raises Costs

Visualizing Payments Data for Customer Analytics

Bankers worry a lot: about regulation, about risk and certainly about revenue. Ironically, bankers already possess data that can allay most of their worries. They have the data to comply with regulations, mitigate risks and even enhance revenues. The problem is they have too much data – much of it they cannot see, much less understand and Read More

By |2020-05-27T18:01:16-05:00April 11th, 2012|Comments Off on Visualizing Payments Data for Customer Analytics

Payments Hubs to Maximize Payments Revenue

The recent financial crisis and continuing impact of a slow growth economy and increased regulation has focused financial institutions on the need to be more agile and innovative. This requires greater flexibility from the technology that underpins card services and other payment processes. Banks need platforms that improve their ability to anticipate changes, respond quickly and ensure Read More

By |2020-05-27T18:01:31-05:00July 20th, 2011|Comments Off on Payments Hubs to Maximize Payments Revenue

Actionable Alerts for Actionable Transactions

Last month, I was standing in the TSA security line at Boston’s Logan airport for the “polite” pat down and body scan. I was already running late for my international flight when my BlackBerry buzzed with a low balance alert from my bank. Apparently, a number of checks had just cleared my account but in the haste Read More

By |2020-05-27T18:01:33-05:00March 20th, 2011|Comments Off on Actionable Alerts for Actionable Transactions