Making the most of mobile scheduling

Times have changed—and mightily so—since bank staffers had to check out a coffee-smeared wall calendar in the back office to find out their schedules, block out requested days off or leave a sticky note asking for takers on a shift swap. Thanks to mobile scheduling, employees can use their tablets or smartphones to swap or offer shifts, Read More

By |2020-05-27T17:58:12-05:00February 7th, 2019|Comments Off on Making the most of mobile scheduling

From poisoned to positive: Healing a problematic workplace

What happens when employees at a financial institution admit to committing illegal activities directly related to a company culture? As anyone who follows industry news will tell you, it’s far from a theoretical question. And when such debacles happen in the public eye, you can imagine the repercussions. No pressure, right? But banks crippled by toxic cultures Read More

By |2020-05-27T17:59:41-05:00July 19th, 2017|Comments Off on From poisoned to positive: Healing a problematic workplace

The transformation of the retail branch with workforce management

How will retail banking’s changing service model define the branch of the future? With adoption of online and mobile banking on the rise, customers are visiting branches less frequently. But when they do, they’re looking to conduct high value transactions that require more personalized service. Results of a 2014 GenPact and YouGov online survey confirm this trend, indicating that younger bank customers are migrating Read More

By |2020-05-27T18:00:07-05:00August 15th, 2016|Comments Off on The transformation of the retail branch with workforce management