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Banking Strategies
 
Increased Call Complexity Alters Contact Center Practices by BILL HIPPENSTEEL
Aug 4, 2015  |  0 Comments  

Bank contact centers are altering both their call-handling processes and employee performance metrics as the complexity of calls increases due to digital technology.

publishers corner
NEW Five Tactics for Keeping Branches Relevant
MEREDITH DEEN
Sep 4, 2015  | 0 Comments

Branches can remain relevant, even in a digital era, if banks turn them into centers for higher value interaction with customers.

NEW Raising the Bar for Innovation
BILL HIPPENSTEEL
Aug 31, 2015  | 0 Comments

Innovation in financial services reached a new and higher plateau this year, according to judges of the BAI-Infosys Finacle Global Banking Innovation Awards.

Creating the Fintech Dream in Financial Services
CHRIS SKINNER
Aug 24, 2015  | 1 Comments

Bankers need to plan ahead for a world in which value generation comes from services outside the financial product itself.

Comparative Analytics in Commercial Banking
CLAUDE A. HANLEY JR.
Aug 21, 2015  | 0 Comments

As commercial banking becomes more important to institutional profitability, bankers need to develop comparative benchmarks in this area similar to those used in retail banking.

front burner
Technology & Information
NEW Keeping Up with Fintech
KEN SIEGMAN
Sep 2, 2015  | 0 Comments

To avoid getting left behind as customer needs and technological capabilities change, banks need to participate more actively in funding fintech development.

Mobile
NEW Three Steps for Mobile Marketing
SHIRRA FROST
Sep 1, 2015  | 0 Comments

Successful mobile marketing requires targeting the right customer at the right time, adjusting messages in real time and enabling immediate customer action on those messages.

Marketing and Promotion
Revitalizing Bank Culture with Data Analytics
STEVEN D. SIMPSON
Aug 26, 2015  | 0 Comments

Data analytics can help improve a bank’s culture in the areas of leadership transparency, employee accountability and team alignment.

Small Business Banking
Business Lending as Your Best Marketing Strategy
JOSH GLOVER
Aug 25, 2015  | 0 Comments

Banks that wish to be competitive in small business lending need to invest in systems that gather more customer data and enable faster decision making.


featured
Technology & Information
Leadership Drives Banking Innovation
BILL HIPPENSTEEL
Aug 14, 2015  | 0 Comments

Finalists in the 2015 BAI-Infosys Finacle Global Banking Innovation Awards are leading the way with more tailored products and services for customers.

Technology & Information
Changing Industry Dynamics through Innovation
DEBBIE BIANUCCI
Aug 3, 2015  | 0 Comments

Innovations recognized in the 2015 BAI-Infosys Finacle Global Banking Innovation Awards are changing the dynamics of the financial services industry by delivering more convenient access and security for customers.

BAI Research
How to Boost Performance with Branches
NICK ROSE
Jul 10, 2015  | 0 Comments

Banks looking to optimize their performance need to focus on their branch density in each market – some markets need more branches while others may require a complete pullout.

Compliance
Lifting Your Compliance Culture
KARL DAHLGREN
Jun 29, 2015  | 0 Comments

Instilling a compliance culture in a bank can not only help the organization avoid regulatory fines but also potentially lead to a better customer experience and more robust bottom line.