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Former Coca-Cola chief marketer and upcoming BAI Retail Delivery 2015 speaker Joseph Tripodi says financial services companies can utilize digital media to turn customers into advocates.
A bank’s strategic priorities for 2016 should include building excellence in cross sell, improving IT management and determining how to partner with alternative finance companies.
As customers migrate to digital channels, bankers need to aggressively re-configure their branch networks in terms of the number and mix of facilities, the staffing provided and the role of the contact center.
To build buzz for their brands, banks need to engage consumers via social media and then invite them to in-branch events.
Measuring the ROI of digital marketing efforts is very complex, say bank marketing executives, and must be approached within a larger context of the institution’s overall marketing outreach.
While Excel has served as a useful business tool for many decades, it may be time for financial institutions to consider upgrading to more robust technology.
Banks need to take a more professional approach when managing their branch networks in order to avoid overpaying when purchasing or leasing real estate.
Generational expert and BAI Retail Delivery 2015 speaker Cam Marston says bankers need to learn how to attract Millennials both as customers and as employees.
Understanding the key implementation considerations involved with payments hubs will both ensure shorter implementation cycles and generate a faster return on investment.
Global trends expert and upcoming BAI Retail Delivery 2015 speaker Andrew Zolli says financial services companies can thrive amid disruptive change if they adhere to their values and continually embrace small innovations.
Barbara Corcoran, star of ABC’s hit show Shark Tank and upcoming speaker at BAI Retail Delivery 2015, says new project advocates need to incorporate ‘entertainment value’ into their pitches for funding.
Innovation in financial services reached a new and higher plateau this year, according to judges of the BAI-Infosys Finacle Global Banking Innovation Awards.
Finalists in the 2015 BAI-Infosys Finacle Global Banking Innovation Awards are leading the way with more tailored products and services for customers.
While hardly a new topic, cross sell continues to provide the biggest near-term payday available to banks.
Excel does not meet a basic tenet of software development, which is an ability to break up code and test it …
Banks frequently overpay by 15% to 20% or more on average for real estate compared to other retailers for comparable space.
Millennials, just like other generations, are going to want help on a more personal level.
… payments hubs make it easier for institutions to integrate with fast changing newer digital channels such as mobile, internet and social media.
Banks that leverage the latest technologies to drive innovation will emerge as leaders, while others run a serious risk of losing out ...
Most branches will need only universal bankers, who are capable of performing both sales and service transactions.
Banks should provide the necessary tools and apps for customers to understand and vigilantly watch for their own fraud protection and security.
Bankers can no longer rely on consumers to walk through their branch doors uneducated and eager to learn.
We recognize that digital is only going to get bigger, and we need to get better at connecting those dots.
… if we created a piece of content on Facebook or the web, we thought about how that idea could get amplified throughout the digital world.
Intelligent guidance at critical moments can significantly improve average revenue per-transaction.
Modeling a bank’s balance sheet under adverse economic scenarios is a tried and established practice …
… branches still provide immense value for a community bank’s business strategy.
… we are going to be living in a world in which the rise of big data and big algorithms acts for many financial services as a margin eroder.
With robotic process automation, customers experience almost no downtime in accessing their finances …