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Banking Strategies
 
How to Boost Performance with Branches by NICK ROSE
Jul 10, 2015  |  0 Comments  

Banks looking to optimize their performance need to focus on their branch density in each market – some markets need more branches while others may require a complete pullout.

publishers corner
NEW Increased Call Complexity Alters Contact Center Practices
BILL HIPPENSTEEL
Aug 4, 2015  | 0 Comments

Bank contact centers are altering both their call-handling processes and employee performance metrics as the complexity of calls increases due to digital technology.

NEW Changing Industry Dynamics through Innovation
DEBBIE BIANUCCI
Aug 3, 2015  | 0 Comments

Innovations recognized in the 2015 BAI-Infosys Finacle Global Banking Innovation Awards are changing the dynamics of the financial services industry by delivering more convenient access and security for customers.

Leadership for Digital Transformation
CHRIS SKINNER
Jul 21, 2015  | 0 Comments

To build a true digital bank, institutions can either transform themselves internally or create an entirely separate entity. In either case, committed leadership is critical.

Transforming the Branch for Sales and Lower Cost
W. MICHAEL SCOTT
Jul 17, 2015  | 0 Comments

In the face of a steady downward trend in customer transactions, banks should transform their branches into sales-centric outlets and streamline staffing through more efficient scheduling.

front burner
Technology & Information
Digitization of Business Processes in Banking
KANWAR BIR SINGH
Jul 28, 2015  | 3 Comments

Transforming business processes in banking requires moving from automating those processes to true digitization.

Compliance
Regulatory Expectations for Anti Money Laundering Compliance
JAMES DeFRANTZ
Jul 27, 2015  | 0 Comments

In the new era of anti-money laundering compliance, regulators expect that all banks will develop complex programs that include data and model validations of the software used as well as complete documentation of decisions to bank high risk customers.

Security/Fraud
Choosing the Right Tokenization Scheme
KATE KNUDSEN
Jul 27, 2015  | 0 Comments

Amid an accelerating proliferation of technologies, financial services players confront great complexity in choosing an appropriate tokenization scheme to make payments more secure.

Deposit Products
Adding Time Deposits to the Strategic Agenda
NEIL STANLEY AND JULIA HERNANDEZ
Jul 24, 2015  | 0 Comments

Banks should begin strategic planning for their time deposit portfolios now – before interest rates rise and CDs resume their historic importance as funding sources.


featured
Compliance
Lifting Your Compliance Culture
KARL DAHLGREN
Jun 29, 2015  | 0 Comments

Instilling a compliance culture in a bank can not only help the organization avoid regulatory fines but also potentially lead to a better customer experience and more robust bottom line.

BAI Research
The Only Partly Digital Future
MARK RIDDLE
Jun 12, 2015  | 0 Comments

While digital technology is critical for the future of banking, branches and call centers will be with us for a long time to come and need to be integrated with the digital channels.

Technology & Information
Integrating Receivables to Boost Lockbox Revenues
ANNE RAWLAND GABRIEL
Apr 15, 2015  | 0 Comments

Direct Insite won the Payments Innovation Track award at BAI Payments Connect 2015 for developing a product that helps banks trim their accounts receivable costs.

Technology & Information
Bank Innovation Inspired Globally
BILL HIPPENSTEEL
Apr 7, 2015  | 0 Comments

Financial service innovations worldwide depend on the intersection of culture, leadership and societal support, say judges in the BAI-Infosys Finacle Global Banking Innovation Awards.