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Banking Strategies
Joseph Tripodi on Connecting with Customers by KENNETH CLINE
Sep 18, 2015  |  0 Comments  

Former Coca-Cola chief marketer and upcoming BAI Retail Delivery 2015 speaker Joseph Tripodi says financial services companies can utilize digital media to turn customers into advocates.

publishers corner
NEW Three Priorities to Set for 2016
Oct 9, 2015  | 0 Comments

A bank’s strategic priorities for 2016 should include building excellence in cross sell, improving IT management and determining how to partner with alternative finance companies.

Four Steps to Getting Branch Transformation Right
Sep 25, 2015  | 0 Comments

As customers migrate to digital channels, bankers need to aggressively re-configure their branch networks in terms of the number and mix of facilities, the staffing provided and the role of the contact center.

Building Buzz with Social Media
Sep 21, 2015  | 0 Comments

To build buzz for their brands, banks need to engage consumers via social media and then invite them to in-branch events.

Measuring the Return on Digital Marketing
Sep 19, 2015  | 2 Comments

Measuring the ROI of digital marketing efforts is very complex, say bank marketing executives, and must be approached within a larger context of the institution’s overall marketing outreach.

front burner
NEW Reconsidering Excel in Financial Services
Oct 6, 2015  | 0 Comments

While Excel has served as a useful business tool for many decades, it may be time for financial institutions to consider upgrading to more robust technology.

NEW Why Banks Overpay for Real Estate
Oct 6, 2015  | 0 Comments

Banks need to take a more professional approach when managing their branch networks in order to avoid overpaying when purchasing or leasing real estate.

NEW Cam Marston on Banking the Millennials
Oct 5, 2015  | 0 Comments

Generational expert and BAI Retail Delivery 2015 speaker Cam Marston says bankers need to learn how to attract Millennials both as customers and as employees.

Remote Payments
How to Choose the Best Payments Hub
Sep 29, 2015  | 0 Comments

Understanding the key implementation considerations involved with payments hubs will both ensure shorter implementation cycles and generate a faster return on investment.

Management Issues
Andrew Zolli on Thriving Amid Disruptive Change
Sep 11, 2015  | 0 Comments

Global trends expert and upcoming BAI Retail Delivery 2015 speaker Andrew Zolli says financial services companies can thrive amid disruptive change if they adhere to their values and continually embrace small innovations.

Barbara Corcoran on Funding Innovation
Sep 8, 2015  | 0 Comments

Barbara Corcoran, star of ABC’s hit show Shark Tank and upcoming speaker at BAI Retail Delivery 2015, says new project advocates need to incorporate ‘entertainment value’ into their pitches for funding.

Technology & Information
Raising the Bar for Innovation
Aug 31, 2015  | 0 Comments

Innovation in financial services reached a new and higher plateau this year, according to judges of the BAI-Infosys Finacle Global Banking Innovation Awards.

Technology & Information
Leadership Drives Banking Innovation
Aug 14, 2015  | 0 Comments

Finalists in the 2015 BAI-Infosys Finacle Global Banking Innovation Awards are leading the way with more tailored products and services for customers.