Upcoming Webinars

Relevant content for today's financial services industry, providing you with a new perspective, fresh insights, and timely information. All created to help you navigate the business landscape.

  • Best Practices for Deploying E-Signatures in the Retail Branch

    Dec 5, 2017
    E-Signature is a top investment area for retail banks in 2017 - 2018. Over the last 18 months, North American banks have been rolling out e-signatures to more than 8,000 branches. For banks, credit unions and brick-and-mortar lenders, the question is no longer whether to implement e-signatures in the branch, but how.
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On Demand Webinars

Learn from other key opinion leaders in the industry on topics that continue to be informative, thought provoking, and relevant in today's financial services world.

  • Separating Fact From Fiction – The New Role of A.I. in Marketing

    Join us for this complimentary BAI webinar and hear from, Pega’s Scott Andrick and Matt Nolan who will discuss how A.I. is re-architecting the customer-brand relationship. You will also hear from Jim Saleh from Scotiabank who will break down how rapid deployment of A.I. works in the real-world and discuss the role of the centralized decision hub in driving higher NPS scores.
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  • Banking in 2018 - From the Customers' Perspective

    Sometimes the best insight into what customers want from their financial services organization is to simply ask them. That is why BAI recently conducted a consumer research study with 2000 customer responses to answer the burning questions that keep bankers up at night. Join us for a complimentary BAI Webinar to hear what these customers said and gain actionable insights that will help you make smart business decisions in the year ahead.
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  • Cybersecurity: FFIEC IT Compliance Updates

    Join us for this complimentary BAI webinar for a broad overview on changes from the FFIEC to help guide you in evaluating and understanding the expectations being placed on financial institutions. You’ll also gain an understanding of the various resources available, the value of each resource, where to find the entire document, and the critical components your institution should focus on.
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  • Best Practices in Budgeting and Planning to Accelerate Performance

    Given the numerous challenges in today’s financial services industry, it is now more important than ever to have a comprehensive plan for your institution to achieve its goals and financial targets. Ensuring that your financial institution has accurate, flexible, and transparent strategic and tactical plans will help you address both external and internal challenges, while ensuring you have a roadmap toward profitable growth.
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  • 5 Strategies to Unlock the Full Power of Your Bank

    Join us for this complimentary BAI webinar and hear executives from Salesforce, nCino, and SunTrust who will share 5 strategies for building windows of transparency between silos and unlocking the full power of the bank. This webinar will provide actionable ways to put your bank’s customers — rather than products, channels, or transactions — at the center of every interaction.
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  • A.I. in Banking: The Next Frontier in Customer Experience

    One of the most important applications of artificial intelligence in banking is for the improvement of the customer experience. Join us for this complimentary BAI webinar and hear from Jim Marous as he shares valuable insights of the research findings from the just released Digital Banking Report on A.I. sponsored by Deluxe.
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  • Unlocking Analytics to Drive Retail Distribution and Workforce Optimization

    Branch transformation is a major undertaking. It requires leadership, resilience, and coordination of various priorities such as digital migration, technology investments, distribution and workforce optimization. Transformation also requires the agility to pivot based on new data and insights. Join us for this complimentary BAI webinar and hear insights from experts who work closely with banking executives, branch transformation leaders, distribution, and workforce management teams.
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  • The 411 on A.I. in Financial Services

    Artificial intelligence (A.I.) is a huge buzz word in financial services today. But what does it really mean for financial institutions? A.I. has been in play for over 50 years, but with the advance of new, cheaper and more evolved technology, as well as the huge amounts of available data, A.I. is now coming into its own.
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  • The Paths of Least Resistance: Retaining accountholders and attracting new opportunities

    Much has been made of designing financial-services products to target millennials, and rightly so since they will make up three-quarters of the working-age population by 2025. However, honing in on one age group misses the nuances of consumer preferences for how they want to interact with financial-services companies and doesn’t take into account demographic or geographic differences
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  • Digital: The Biggest Misconceptions and Costly Mistakes

    Join us for this complimentary webinar as BAI and Q2 explore seven of the most costly digital marketing mistakes and other key insights from the BAI Banking Outlook and BAI Consumer Outlook surveys. Learn which digital channels offer the best opportunities for financial services organizations and provide the greatest service to consumers.
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  • Driving Mobile App Engagement through Analytics and Personalization

    Join us for this complimentary BAI webinar and hear insights on how to get the most out of your mobile apps from acquiring new users, driving post download engagement and even personalizing in app product recommendations.
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  • FinTech – From Disruptor to Partner

    FinTech has become an integral part of the financial services industry today. And, as the constant stream of new FinTech players promise more convenience and a better user experience, they continue to gain traction, reaching the market at lightning speeds. Financial services leaders must have a clear plan of action to partner, versus compete with FinTechs, so they can learn from and leverage the power of FinTech.
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  • Citizens Bank Case Study: Moving from One-to-Many to One-to-One Customer Experiences

    Digitally-empowered consumers are changing how banks communicate, interact, and acquire customers. A material opportunity exists to engage with a relevance and frequency that was previously not possible — and there is a risk for financial services companies who do not capitalize on this opportunity. Our speakers will discuss how Citizen’s Bank moved from a product-centric to a customer-centric marketing organization through data, analytics, and digital technology to expand the reach and deliver personalized customer experiences.
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  • Branch of the Future – Beyond “Brick and Mortar”

    One of the most used terms in the financial services industry over the past few years has been the “branch of the future”. Whenever we hear this terminology, we would begin to envision and plan how the banking infrastructure should look, what products would be available and contemplate how to implement these wonderful new and upcoming technologies. But that is no longer the case today. The branch of the future extends well beyond simple “brick and mortar” and has to provide products and services that none of us imagined 10 years ago. The branch of the future has become the “branch of today”.
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  • BAI Retail Banking Outlook

    Whether it’s defining the balance between digital and traditional channels or a renewed focus on talent management, financial services organizations face critical issues on several fronts. Learn what senior retail banking executives are focusing on in 2017, and stay up to date on current industry trends.
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