Upcoming Webinars

Relevant content for today's financial services industry, providing you with a new perspective, fresh insights, and timely information. All created to help you navigate the business landscape.

  • Four Trends Impacting Your Bank’s Customer Experience

    Feb 28, 2017
    Bank officers typically rank, “meeting customer expectations”, among the top challenges facing today’s financial institutions. That’s because customers are becoming increasingly more demanding, often expecting their bank to deliver higher levels of service and personalization. And, why shouldn’t they?
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  • Best of BAI Beacon: Data Analytics to Improve Efficiency of Compliance Monitoring Programs

    Apr 11, 2017
    The sheer volume of data available and its potential to provide valuable insights to meet reporting and compliance standards, as well as reduce risk, is very beneficial. This volume of data can also mean that financial services companies are overwhelmed and are challenged to make sense of their information and derive value.
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On Demand Webinars

Learn from other key opinion leaders in the industry on topics that continue to be informative, thought provoking, and relevant in today's financial services world.

  • Emerging Employment Law Risk: Preparing Your Financial Services Organization

    The dynamic employment law environment promises to present new challenges for financial services organizations in 2017. Join us for this complimentary BAI webinar, Emerging Employment Law Risk: Preparing Your Financial Services Organization and learn about recent and anticipated changes in employment law, as well as related employee training considerations.
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  • NYDFS Cybersecurity Regulations – Are you ready?

    Financial institutions doing business in New York must be ready to comply with the new cybersecurity rules from the state’s financial regulator. The regulations—the first of their kind—will impose stringent cybersecurity rules and requirements on banks, credit unions, insurers and others regulated by the state’s Department of Financial Services. Expect to prepare for changes in staffing, data protection requirements and reporting.
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  • Making the Case for E-Signature

    While important to many top initiatives at retail banks and credit unions, it continues to be a challenge for many banks to prepare a solid business case for e-signature solutions that the many stakeholders across the enterprise can support. But without an e-signature solution, key priorities like paperless account origination, fraud detection and prevention, and seamless customer service cannot be achieved.
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  • Best of BAI Beacon: Millennials & Mobile: Identifying & Reaching Your Next Best Customers

    Mobile is where to reach and connect with your current customers – and to help new customers discover and connect with your business. And that means marketing and advertising need to be mobile first, not just digital first. One key growth segment is Millennials because they are growing in economic power—and they are also just growing up.
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  • Best of BAI Beacon: Identity Theft - The Rise in Synthetic Fraud

    Identity theft continues to be a growing concern for financial institutions large and small, but authorities say there is a new twist on an old problem - synthetic identity fraud. It is more prevalent today because with the switch to chip cards, fraud at the point of sale is hard to commit.
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  • Leveraging Technology to Enhance Customer Experience

    Customer experience is crucial to brand loyalty and customer longevity. And let’s face it; technology plays a huge role in the digitally savvy consumer’s perception of how well their needs are met. While many financial institutions tend not to think much of their online offerings, they are trusted by customers above almost any other service provider and report greater satisfaction with online banking than expected. So how can financial institutions take their services and customer satisfaction to the next level?
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  • Finding a New Differentiator for Mid-sized and Community-based Financial Institutions

    For decades, midsize and community-based financial institutions held the advantage over big banks in providing superior customer experience. However, this advantage has eroded because big banks are now providing better digital offerings and in-person interactions. They also have a customer experience advantage with important growth segments, such as millennials, emerging affluent and minorities In this complimentary BAI webinar, learn what this means for your organization and how to identify new opportunities to stand out in a crowded marketplace.
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  • BAI Retail Banking Outlook

    Financial services leaders are expressing a mix of optimism and uncertainty as they make strategic investments to grow wallet share while looking for new opportunities to reduce expenses. Learn how senior banking executives are grappling with both challenges and opportunities as they view the road ahead.
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  • Pricing Payment Services: The Customer’s Perspective

    This BAI webinar will stimulate a candid and constructive dialogue about how to tackle the challenge of pricing payment services in the 21st century. The questions and concerns remain the same, but new insights may be gained by rethinking the challenge from the customer’s perspective.
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  • Maximum Recognition, Minimal Effort: How Financial Services Meets Millennials’ Emotional Needs

    This webinar will examine the motivational drivers millennials use to make purchase decisions in three financial services categories: auto insurance, mortgage lending, and digital wallets. It will discuss the Neuroanalytics process used to discover motivations and apply them to the strategic and creative process for optimal results. It will also look at fascinating consistencies in the millennial mindset that will help any company targeting millennials form a game-changing strategy that addresses their subconscious desires.
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  • Combating Cyber and Data Breach Threats

    Cyber and data breach threats are a top concern for financial services organizations and their customers. When sensitive information is exposed, it threatens an organization's trustworthiness, credibility, and bottom line. It also places employees and customers at risk for fraud and identity theft.
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  • Positioning Business Mobile Deposit to Win with Small Business

    After Mobile Deposit skyrocketed in popularity among consumers, banks are now coming to market with Business Mobile Deposit, designed for business users. Currently, two-thirds of the nation’s checks are written to businesses. Migrating these transactions to digital channels has become a top priority for financial services organizations, and they are taking a hard look at the way they serve small businesses, the most frequent visitors to branches and heavy users of counter deposits.
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