Upcoming Webinars

Relevant content for today's financial services industry, providing you with a new perspective, fresh insights, and timely information. All created to help you navigate the business landscape.

  • Strategies to Automate and Comply with Know Your Customer

    Aug 17, 2016
    Consumer expectations are high, competition is fierce, and margins are getting thinner in many areas of retail banking. To combat these market and customer dynamics, banks must create a robust and compelling customer experience despite ever increasing and changing regulations like Know Your Customer (KNC). With financial institutions receiving over $10 billion in fines since 2013 for noncompliance, Know Your Customer should be on the forefront of everyone’s mind.
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On-Demand Webinars

Learn from other key opinion leaders in the industry on topics that continue to be informative, thought provoking, and relevant in today's financial services world.

  • Key Trends Impacting Payments Fraud

    Payments fraud continues to be a key concern for financial services organizations as they look to build sustainable revenue and profitability. With the shift to online and mobile banking, fraud executives must contend with, not only existing fraud, but also find ways to stay ahead of new and unprecedented fraud threats. Balancing customer experience and expectations with fraud prevention is essential to compete with emerging competition. Join us for this BAI Webinar, Key Trends Impacting Payments Fraud, to hear expert insights into the most critical fraud issues impacting the financial services industry and opportunities to combat them.
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  • What Doesn’t Kill You Makes You Stronger: Best Practices for Managing Consumer Complaints

    The Consumer Financial Protection Bureau (CFPB) and other banking regulators have raised the stakes on consumer complaints. Consumers can now file regulatory complaints online with the CFPB, and consumer feedback plays a key role in how the agency exercises its oversight. How should banks manage the compliance and reputation risks related to complaints? This complimentary BAI webinar will help financial institutions develop a compliance program that helps to identify emerging customer issues before they spell disaster. Steven Ramirez, a financial services thought leader and CEO of Beyond the Arc, will share case studies and practical tips for strengthening complaint management. He’ll discuss how you can learn from consumer complaints to deepen customer relationships and drive incremental business CE Credits : Earn 1.25 CRCM Credits*
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  • Driving Human Interaction to Improve Customer Service and Operations

    With increased competition and a more empowered consumer, it’s not enough for banking organizations to compete on just product. Creating strong relationships and great customer experiences are needed to be successful. This BAI Webinar sponsored by Polycom will discuss the key steps financial services organizations can take in order to enable collaboration and drive value to the business by leveraging unified communication solutions to create efficiencies across customer-facing channels.
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  • Preparing for Enhanced HMDA Data Collection and Reporting

    Much like the TILA-RESPA Integrated Disclosures, the enhanced data collection and reporting requirements under the revised Home Mortgage Disclosure Act (HMDA) will present significant challenges for lenders, and exhaustive preparation and training will be paramount to your institution’s compliance. Now is the time to get key stakeholders involved, establish project timelines, and begin to communicate with vendors. This complimentary BAI webinar, presented by John Moniak , will walk through the coming HMDA changes and steps your institution should be taking to prepare to comply. CE Credits : Earn 1.25 CRCM Credits
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  • A Tale of Two Innovations

    Not unlike the French Revolution in the famous Charles Dickens novel, the financial services industry is going through a revolution of its own. Technology, regulatory oversight and consumer demand each play a vital role in how and why financial services organizations must innovate. And while each of these factors might present financial institutions of all sizes with unique challenges, there are significant opportunities to evolve and exceed expectations. Join us on June 7 to gain actionable insights from award-winning, global innovation experts that are taking consumer convenience to new heights through the introduction of inventive, customer-centric channels and payment mechanisms.
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  • TRID Liability, Cures, and Common Mistakes

    This complimentary BAI webinar conducted by Richard Horn will help financial institutions understand their liability under TRID, how to avoid common mistakes, and the areas of the rule that are still causing trouble for the industry. Richard Horn, of Richard Horn Legal PLLC, is the former CFPB Senior Counsel and Special Advisor who led the TRID rule and the design of the TRID disclosures. He is one of the foremost experts on TRID, making this a webinar that shouldn’t be missed CE Credits : Earn 2 CRCM Credits*
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  • Selling in a Digital Environment

    As consumers shift more and more of their banking activities to digital channels, it’s becoming harder to create meaningful and relevant customer relationships that drive sales. Industry experts will share their expertise on how to create a digital sales strategy that delivers results.
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  • Making the Threat of Payment Data Loss Irrelevant

    The threat landscape is constantly evolving and data theft experts are finding new ways to gain access to the data regardless if users are buying goods with magnetic stripes, EMV (“chip” cards), or mobile payments. Millions of cards have been breached despite the best efforts enterprises have deployed to secure the infrastructure and the data. Tokenization and encryption are the most effective strategies for preventing data theft at the point-of-sale, in merchant and processor databases, and in the new-generation mobile wallets. Effectively deploying payment data protection and using a comprehensive defense strategy is complicated by the emergence of new standards and payment options such as mobile wallets. Join this complimentary webinar to learn why any payment business that wants to remove sensitive data needs to understand these strategies and how they can lower both risk and audit costs.
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  • The Convergence of Physical and Digital Channels

    The ability to successfully integrate physical and digital channels is key for financial institutions looking to gain market share and competitive advantage. In doing so, they can provide a seamless, meaningful and personalized experience to customers across all relevant channels when it really counts – when consumers are making their purchasing decisions. This BAI Webinar will share research on industry and consumer channel trends by segment, as well as peer insights into what these mean for your strategy and your organization’s bottom line.
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  • BAI Retail Banking Outlook

    Financial services leaders are expressing a mix of optimism and uncertainty as they make strategic investments to grow wallet share while looking for new opportunities to reduce expenses. Learn how senior retail banking executives are grappling with both challenges and opportunities as they view the road ahead.
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  • E-Signatures & The Future of Client Onboarding

    Banks today are more open to innovation and electronic signature adoption is on the rise. Many banks are now digitally verifying a customer’s identity and using e-signatures to provide an instant decision on certain retail products within minutes. Nonetheless, basic document workflow automation in banks is still lacking and is negatively impacting the client onboarding process. Learn how e-signatures are the future of client onboarding and can enhance the relationship between client and service institution.
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  • Next-Level Banking: Insights from the BAI Global Banking Innovation Awards

    Each year the BAI Global Banking Innovation Awards showcases exciting, new ways financial services organizations are employing innovation to fulfill customer needs as well as increase share of wallet. Join us as we explore emerging trends in innovation and hear from 2015 Awards winners and finalists on how they're enhancing value through groundbreaking customer-centric programs and services.
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  • Rethink Customer Communications: Learn to Personalize Both Message and Medium

    The right customer communications can do more than inform. They can help you drive additional business and increase loyalty, while also improving compliance and organizational efficiency. Join us for this complimentary BAI Banking Strategies Webinar where the focus will be on business use case examples and Q&A.
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  • From Transaction Migration to Revenue Generation: The Next Evolution of Customer Intimacy & Advisory Services

    Our banking ecosystem has been incredibly focused on migrating transactions to lower cost channels and providing convenience to a digitally-enabled generation of consumers. But what comes next? How do we go beyond transactions into interactions? And how do we serve a generation of consumers with heightened expectations and shifting needs?
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  • Using Advanced AI to Successfully Combat the Post-EMV Fraud Spike

    Tackling card not present fraud requires technology that is a step ahead of increasingly sophisticated cyber-crime rings. As the U.S. migrates to EMV, CNP fraud in particular is expected to spike as fraudsters turn to new channels. Is your organization ready for the assault? Examine how advanced artificial intelligence and machine learning technologies can mitigate fraud damage, predict and prevent fraud in real-time, and act as a crucial part of a multilayered CNP fraud approach. Broaden your understanding of the industry context related to the migration of EMV in the U.S., and the subsequent rise of CNP fraud.
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  • Efficient Onboarding Creates Customers for Life: Harness the Power of Process Intelligence

    First impressions count. If that initial information-intensive interaction with your financial institution is easy, fluid and flexible, a new customer will expect that future transactions will be equally pleasant. Efficient onboarding sets the stage for new customers to become lifetime customers, but creating efficient processes takes tangible data. Learn how your organization can leverage process intelligence to gauge the effectiveness of each step in your onboarding process. Identify any bottlenecks or compliance issues, and determine if a significant percentage of your customers are abandoning at the same step. With these actionable insights, you can make immediate changes for more efficient onboarding, leading to lifetime customers.
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  • Is Your Institution Ready for Digital Transformation?

    The pressures of digital transformation are bringing on new and different challenges for financial institutions and the need to innovate is imminent. With technology being the underpinning of this transformation we will explore key data center opportunities to reduce IT infrastructure costs, improve business processes and performance across the enterprise to reduce complexity and deliver profitability. Learn how partnering with the right IT providers can help you remain relevant in the future of banking. Evolving your institution today can drive results, tomorrow.
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  • How E-Signatures Enable Digital Transactions in the Retail Branch

    Today’s bank is focused on extending its services through digital and mobile channels to offer remote customers more options for banking anywhere and at any time. At the branch level, customer experience is a top priority and while there are many opportunities for improving the way that customers are served in-branch, the benefits of digital processes aren't exclusive to those banking remotely. Learn how this top 5 US Bank took their enterprise e-signature platform and extended it to the branch, tackling one of the most challenging and manual in-branch processes; eliminating paper signature cards to completely automate the account openings process.
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  • Protecting the Digital Payment Revolution

    Concerns about security and Card Not Present (CNP) fraud are rising. Yet, making transactions easier is key to growing mobile and digital e-commerce. How can financial institutions embrace alternative payments to better service customers without increasing the risk of fraud? Learn how your organization can transform fraud management to better adapt to these changes, from current fraud trends such as CNP fraud to the impact of EMV adoption in the United States. Improve your understanding of device identification, ID authentication, mobile geo-location and other new technologies being leveraged to protect these new types of transactions. Join us for a webinar where we will provide use cases and best practices on addressing these key topics.
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  • Overcoming Payments and EMV Fraud Challenges Today

    Fraud and cybersecurity continue to be a key concern for payments leaders as they look to build sustainable strategies for customer and revenue growth. This is especially challenging for fraud executives given the shift to online and mobile banking by consumers, as well as the emergence of new and unprecedented fraud threats. This webinar will showcase proven cybersecurity and fraud mitigation strategies leveraged by financial institutions to combat fraudsters and protect sensitive information.
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  • Quarterly Regulatory Update

    A lot can happen in 90 days, and this discussion will cover the latest regulatory changes, concentrating on the compliance matters that have the greatest impact on your organization and your customers. The SCOTUS Disparate Impact Ruling, TRID Exam Procedures, and the Military Lending Act are just three of more than 20 topics that will be covered. Don’t miss out on the opportunity to earn 2 CRCM continuing education credits while considering what adjustments your institution may need to make in the wake of these latest regulatory changes.
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  • TILA-RESPA Integration Part 2: A New Way to Disclose

    Build your understanding of how to comply with the new TRID rule with Part 2 of the BAI Learning & Development TILA-RESPA webinar series. Dig deep into issues related to non-compliance with the new rules and better prepare to assist your financial institution with the new requirements.
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  • From Data Breaches to Identity Theft: Strengthening Data Security for Depositors

    If a breach happened tomorrow, would your depositors know what to do? Data breaches are a top concern for commercial and individual depositors. When sensitive information is exposed, it threatens your financial institution’s reputation and bottom line. Plus, it places your customers at greater risk for identity fraud. Explore how education, protection, and remediation programs can help retain depositors by mitigating risks as you learn more about data security threats, industry best practices, proactive planning, and other critical issues.
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  • Meeting the Demands for Growth: One Institutions Approach to Implementing More Efficient Data Integration and Automation

    While information is being integrated into processes at some financial institutions, repetitive and error-prone activities are still the norm in many cases. Explore a new approach for aggregating and integrating data across multiple legacy or disparate systems, internal or external web portals, websites, and business applications. Hear firsthand from a leading financial institution that tackled integration and automation projects through a no coding approach, which allowed them to deliver solutions to the business users in a fraction of the time and cost compared to traditional development tools. Learn how your organization can satisfy time-sensitive data needs supporting everything from regulatory compliance and financial reporting to customer experience initiatives and more.
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  • Digitization of Payments – Executing an Enhanced Digital Payments Strategy

    To thrive and grow in today’s complex payments landscape, having a complete view of available opportunities is essential. With the growth of mobile wallets, wearables, and emerging technologies, discovering the best digital mix and developing an execution strategy, can be a significant challenge. Learn how new technology can be adopted within your organization and how to implement these strategies correctly to mitigate costly errors.
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  • TILA-RESPA Integration Part 1: A New Way to Disclose

    Avoid the pitfalls of non-compliance and be ready to assist your financial institution with the new Integrated Disclosure requirements. In addition to an overview and coverage of the new requirements, examine the proper completion, timing, and delivery of the Loan Estimate Form, Closing Disclosure Form, Escrow Closing Notice, and Partial Payment Policy Disclosure. Improve your understanding of what is new and what has changed between your existing Truth in Lending and RESPA forms and the new integrated forms.
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