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BAI Deep Dive

Addressing Bankings Top Business Challenges

Building a better digital customer experience. increasing loan growth, and acquiring new customers are the top business challenges financial services leaders expect to face in 2022. Gain insights on how to address these challenges during this series of on-demand, thought-leadership content.


New customer acquisition: Modernizing strategies for 2022

Learn from industry leaders at EY, Valley Bank and BAI about what opportunities your financial services organization can incorporate as it refines its new customer acquisition strategies for 2022 and beyond.


The keys to small-business loan growth: Advice, guidance and trust

Santander Bank’s Patrick Smith talks with BAI’s Terry Badger about his institution’s focus on delivering what’s most important to small-business clients.


Creating a high-end digital customer experience

Improving the digital customer experience is a top business challenge for financial services providers. PenFed Credit Union’s Gaurav Bhatia and BAI’s Terry Badger discuss PenFed’s approach to digital CX for its 2.6 million members.

Gaurav Bhatia, PenFed Credit Union

Digital banking: Turning laggards into loyalists

While digital banking is being embraced by many, there is still a significant portion of consumers who continue to choose in-person or live advisor interactions. How do you turn those digital laggards into digital loyalists? Concentrix surveyed 1,000 banking customers to see what it’ll take to get higher adoption of digital banking tools.


Unlock the full potential of CTV/OTT with attribution

Eighty percent — and growing — of U.S. households have a connected TV (CTV) device. Vericast illustrates why CTV is quickly becoming a critical component of omnichannel marketing strategies and how financial institutions can leverage CTV advertising to improve customer acquisition.


Redefining banking customer centricity through an integrated omnichannel experience

How do you create an end-to-end omnichannel experience to meet your hybrid customers’ ever-changing needs without leaving your customer data fragmented through various applications? Temenos demonstrates the power of an integrated platform experience that is agile and efficient while putting your customers at the center of every digital banking function.


Transforming customer experiences to be digital-first

Evolving your customer service delivery model doesn’t have to be complicated, but it does need to address your customers’ needs quickly, seamlessly, and in the medium of their choice. Glia shows you how to offer seamless digital communication regardless of whether your customers engage via chat, SMS, voice, or video.


Onboarding is the foundation of digital transformation

With the right digital solutions and processes, onboarding is a unique opportunity to improve the customer experience, build trust and create a foundation for deeper customer engagement.


Leveling the playing field: Using tech to balance fraud prevention with frictionless digital experiences

Fraud prevention no longer must come at the expense of customer experience. Synthetic identity fraud is a threat that continues to grow but introducing unnecessary friction will result in a poor customer experience. An identity verification technology could deliver a smooth, seamless, and secure digital experience.