Personalizing the Customer Experience
Personalization improves customer satisfaction and bottom lines. This has banks and credit unions looking for new ways to take personalization to the next level.
AI for financial institutions: The next frontier in CX and personalization
The challenge for modern contact centers is to balance the need for outstanding CX with robust security. Artificial Intelligence (AI) can provide the edge contact centers need to turn good customer experiences into great personalized ones and to minimize the security threats across different customer touchpoints.
Getting personal: The role of identity verification in customer personalization programs
Banks and credit unions need a way to rise above the noise and connect with their customer on a personal level. A strong identity verification process is essential in personalizing positive customer experiences.