BAI Deep Dive

A complimentary series of on-demand content that focuses on the key issues impacting financial services leaders.



Personalizing the Customer Experience

Get insights, trends and research from financial leaders and solution providers during BAI’s complimentary, three-day series.

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Dedicated content on critical industry issues. Watch and learn about fresh ideas and unique perspectives to drive positive change in your business and in your career.

MARCH 2021

Digital acceleration

The pandemic shifted digital transformation into high gear. Get insights on how banks and credit unions can keep pace, strengthen their strategy and meet customers’ new digital expectations.

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Serving customers in 2021

Gain insights on how banks and credit unions changed their customer service during the COVID crisis and the opportunities they have to enhance their approach in 2021 and beyond.

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JUNE 2020

Customer experience evolves in a COVID-19 world

Creating a strong customer experience in a rapidly changing delivery model is one of the top challenges that leaders are facing during the COVID-19 pandemic. How can you provide excellent service across all channels while keeping employees and customers safe?

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MARCH 2020

Fraud Prevention & Cybersecurity

Providing an excellent customer experience while also protecting customer accounts and information from fraudulent activities is a challenging balance act. Too much friction and customers become annoyed. Too little friction and both customers and financial services organizations are more vulnerable to financial losses. How do you strike the right balance? What are the biggest current and emerging fraud and cybersecurity threats? And what tools and technologies can help you minimize risk for your organization?

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Digital Transformation

Digital transformation may have been simple to define a decade ago, when new technologies came online at a manageable speed and objectives primarily centered on operational cost reductions. But in a world of ever-changing technological advances, digital transformation has become a broader umbrella than ever before.

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