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How will the COVID-19 pandemic alter the branch experience in the short and long term? And how will financial institutions set customer expectations?

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Featuring insights from:

  • Jennifer Daugherty, Head of Omnichannel Experience and Delivery, USAA
  • Lori Dillon, Executive Vice President, Director of Enterprise Marketing, Citizens Financial Group
  • Stacy Regnier, Vice President, Retail Business Transformation, Commerce Bank

BAI Deep Dive: Customer Experience has additional thought leadership and solutions. Register now.