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What behavioral changes from customers do you think will be long lasting, both online, in-branch and a blend of the two?

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Featuring insights from:

  • Jennifer Daugherty, Head of Omnichannel Experience and Delivery, USAA
  • Brad Strothkamp, Senior Vice President, Customer Experience – Corporate Strategy, Digital and Innovation, Wells Fargo
  • Lori Dillon, Executive Vice President, Director of Enterprise Marketing, Citizens Financial Group
  • Shawn Bradley, Executive Vice President, Consumer Bank Segment Programs, Analytics & Distribution Planning, Regions Bank

BAI Deep Dive: Customer Experience has additional thought leadership and solutions. Register now.