During this panel discussion, learn from industry peers at M&T Bank, Citizens and BAI on the benefits and hurdles of connecting customers to the digital experience.
The panelists are:
- Lamont Young, head of digital and customer experience at Citizens
- Aarthi Murali, chief customer experience officer at M&T Bank
- Karl Dahlgren, managing director of research at BAI
- Moderated by Holly Hughes, chief marketing officer at BAI
Gain insights from the thought leadership, white papers and solutions demos shared during BAI Deep Dive: Personalizing the Customer Experience.