BAI Industry Forum | October 8-10 | Boston

BAI Executive Roundtables

• BAI Channel Strategy Executive Roundtable

  Oct. 8, 2:00 p.m. - Oct. 9, 6:45 p.m. ET

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  This executive peer group has been created for channel and distribution executives in retail financial services. It focuses on issues such as the continued disruption of the industry, improving customer experience, the future and integration of physical and digital networks and other challenges that keep channel leaders up at night.

• BAI Contact Center Executive Roundtable

  Oct. 8, 2:00 p.m. - Oct. 9, 6:45 p.m. ET

  The BAI Contact Center Executive Roundtable serves senior contact center executives in the financial services industry. This dynamic and active peer group tackles key industry issues impacting contact centers and their evolving role within financial services, such as improving customer interactions, digitization, workforce management and much more.

• BAI Operations Executive Roundtable

  Oct. 8, 2:00 p.m. - Oct. 9, 6:45 p.m. ET
  
  Sponsored by:

  
  
  

  Created for senior operations, digital and retail banking officers, this interactive forum includes idea sharing and peer discussions around how the back-office can be more efficient and effective in delivering impactful experiences for both employees and customers.

• BAI Learning & Development Executive Roundtable

  Oct. 8, 2:00 p.m. - Oct. 9, 6:45 p.m. ET

  The BAI Learning & Development (L&D) Executive Roundtable represents senior L&D and Talent leaders in retail financial services. In an engaging peer group, executives share authentic perspectives and experiences that help to inspire new thinking, emphasize industry collaboration and generate creative training and development solutions.

• BAI Marketing Executive Roundtable

  Oct. 9, 3:00 p.m. - Oct. 10, 4:00 p.m. ET

  This industry peer group is where CMOs and other senior marketing leaders come together to exchange ideas and network in a trusted environment. Built by marketing leaders for marketing leaders, participants determine their own agenda to discuss challenges and opportunities impacting financial services such as MarTech, including AI and machine learning, talent, customer experience and the customer journey, as well as the expanding role of marketing leaders.

• BAI Strategic Communications Executive Roundtable

  Oct. 9, 3:00 p.m. - Oct. 10, 4:00 p.m. ET

  Created for experienced senior leaders with responsibility for enterprise-wide communications, this dynamic group, through peer discussion and expert insights, tackle the critical issues that impact corporate communications, including internal collaboration, new technology and communications tools, social networks, as well as brand and reputation in financial services.

• BAI Compliance Executive Roundtable

  Oct. 9, 3:00 p.m. - Oct. 10, 4:00 p.m. ET

  Created for Chief Compliance Officers and other senior compliance leaders, the BAI Compliance Executive Roundtable offers a trusted environment for executives to exchange ideas and insights around compliance topics, such as building a culture of compliance, RegTech, the impact of innovation and the ROI of compliance, that are impacting retail financial services.